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Crucial MX500 : Cloning from 256GB to 1TB(Crucial MX500) failed, Now SSD not recognized

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Hello tried to clone my Laptop SSD. This failed(see appended log) now the new SSD is not recognized by multiple Laptops/Desktops/Cables...

Is my new SSD dead?

edit:

Done On:

Edition    Windows 10 Pro
Version    21H1
Installiert am    ‎13.‎07.‎2021
Betriebssystembuild    19043.1766
Leistung    Windows Feature Experience Pack 120.2212.4180.0

Not Recognized on the machine above, Win 7 Pro, Ubuntu. 

I guess the restart (the powerloss) + possible other factors ultimatively killed the ssd?  

https://www.crucial.com/support/articles-faq-ssd/why-did-ssd-disappear-…

 

I guess the moral of the story is: If possible don't try to clone an active(the one you are using at the moment) ssd/hdd.

Thanks

Matthias

 

 

0 Users found this helpful

Matthias, welcome to these public User Forums.

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

23/08/2022 05: 20: 13: 056 pm Operation Description: Drive Clone1. Delete drive
23/08/2022 05: 20: 13: 366 pm outstanding action 53 has started: 'Delete drive'.
23/08/2022 05: 20: 13: 367 pm outstanding action 53 has started: 'Delete drive'.
23/08/2022 05: 20: 13: 373 pm outstanding action 53 has started: 'Delete drive'.
23/08/2022 05: 20: 13: 388 pm outstanding action 14 has started: 'Copy and merging' volumes'.
23/08/2022 05: 20: 32: 854 pm outstanding action 14 has started: 'Copy and merging' volumes'.
23/08/2022 05: 28: 40: 241 pm Error 0x101fe: Writing the data on the hard drive failed.
23/08/2022 05: 31: 094 pm Error 0x101fe: Writing the data on the hard drive failed.
23/08/2022 05: 32: 01: 095 PM Error 0x101f6: A format/resize error.
23/08/2022 05: 32: 01: 097 pm outstanding action 14 has started: 'Copy and merging' volumes'.
23/08/2022 05: 32: 01: 132 pm Error 0x101f6: A format/resize error.
23/08/2022 05: 32: 01: 134 pm outstanding action 62 has started: 'Copy MBR'.
23/08/2022 05: 32: 01: 239 pm The boot ability of the operating system is restored.
23/08/2022 05: 32: 01: 240 PM Error 0x1d01f4: The drive '\ Local \ HD_PartSn (4B44BD3251F8AD36)' has the invalid BIOS number '0'. Instead, '129' is used.
23/08/2022 05: 32: 01: 246 PM Error 0x390007: Grub-Activator could not be determined.
23/08/2022 05: 32: 01: 246 PM Error 0x390007: Grub-Activator could not be determined.
23/08/2022 05: 32: 01: 247 PM Error 0x390007: Grub loaders could not be determined.
23/08/2022 05: 32: 01: 247 PM Error 0x390007: Grub loaders could not be determined.
23/08/2022 05: 32: 01: 247 pm The boot ability of the operating system was restored.
23/08/2022 05: 32: 01: 270 pm A restart of the computer is required
23/08/2022 05: 32: 21: 408 pm A restart of the computer is required
23/08/2022 05: 32: 24: 677 PM Error 0x13c0005: Action with errors.

The supplied log shows several issues here, from write errors to the target drive and invalid BIOS number, and the need for a computer restart.

Hello tried to clone my Laptop SSD. This failed(see appended log) now the new SSD is not recognized by multiple Laptops/Desktops/Cables...

Please see KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

 It has always been strongly recommended that users make a full disk backup image << Before >>  embarking on any clone operation, and this is also the recommended approach instead of using cloning, by using Backup & Recovery so that the original working drive is safely removed from the laptop before attempting to Recover the backup image to a new drive that is installed internally.  This method requires the use of Acronis bootable rescue media to boot the laptop.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

Hopefully if there are no latent faults with the new SSD, then you should be able to still use it by using the Acronis > Tools > Add new disk option to prepare that SSD, assuming that the drive is detected as being present.

Hello,

thanks for your answer!

Hopefully if there are no latent faults with the new SSD, then you should be able to still use it by using the Acronis > Tools > Add new disk option to prepare that SSD, assuming that the drive is detected as being present.

Sry I might not communicated it clear enough. The SSD is not recognized anywhere  (WIN 10Pro, WIN7Pro, Ubuntu), "dead". It wont let me use the Acronis tool as it does not detect the (Crucial) SSD. No worries. I will get a replacement tomorrow.

I think, I shouldn't have let it restart after Acronis was notifying me about the writing errors.

It is recommended to put the new drive in the laptop first, and connect the old drive via USB.

What if I had a second Laptop. How "safe" would a clone be if both SSDs are connected via USB(i.e. the active SSD running the OS is just running Acronis to clone from one external to another external? I guess it is safer than before..

Anyway. The LOGs show several issues but the cause of those issues is not really clear?

Why are there write error to the target? (was the SSD defect before? there is a problem with my usb port?)

Why do I have an invalid BIOS number? (I did not use any custom firmware on this laptop, but it is a refurbished model bought in 2016 so I don't really know what was done with it before)

Why is Acronis demanding a Restart if there were writing + other errors, indicating a cloning failure?

 

Are there any easy answers to these?

Thanks

Matthias

What if I had a second Laptop. How "safe" would a clone be if both SSDs are connected via USB(i.e. the active SSD running the OS is just running Acronis to clone from one external to another external? I guess it is safer than before..

With laptops and cloning, you run the risk that Acronis will try to be too clever and insert device drivers for the actual hardware where the cloning is performed, so may still not work correctly when moved to a different laptop!

Why are there write error to the target? (was the SSD defect before? there is a problem with my usb port?)

Impossible to tell you an answer.  Most likely the SSD was already defective given it is a logical drive not a physical hard disk drive.  Using Backup & Recovery eliminates issues caused by USB ports and removes the risk of both source and target drives being corrupted by any errors.

Why do I have an invalid BIOS number? (I did not use any custom firmware on this laptop, but it is a refurbished model bought in 2016 so I don't really know what was done with it before)

Again, impossible to answer as such detail comes from how the drive registers with the BIOS as the hardware is detected on boot.

Why is Acronis demanding a Restart if there were writing + other errors, indicating a cloning failure?

This relates to the previous message:

23/08/2022 05: 32: 01: 247 pm The boot ability of the operating system was restored.
23/08/2022 05: 32: 01: 270 pm A restart of the computer is required

Normally when you do this type of clone, Acronis will ask how the clone will be used, i.e. to be kept as a backup drive or installed to replace the current drive?  For the second option, the cloned drive is then set as the active boot drive and the original one identified to be removed to allow this.  As the clone failed, that action was reversed but needed the restart to complete the change after the clone drive was disconnected from the laptop.