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Problems with M365 Sharepoint site and Teams backup

Thread solved

Hi,

I´ve several problems with Acronis M365 Sharepoint sites & Teams backups:

1) I´m not able to include Teams backup via Management/Cloud applications backup/Create plan

When I´m trying to create a new backup plan I select: WHAT TO BACK UP -> Microsoft Teams and then I cannot add any device under DEVICES because there is nothing shown. The same situation is under the DEVICES tab. I´m only able to see: Groups, Public Folders, Site collections and User but nothing about Teams.

 

2) I´ve created a backup plan which includes the following devices: Groups/All groups and Site collections/All Site Collections. This works but not all data is included. I´ve Top level sites without sublevel sites and they are in the backup. But for Sharepoint top level sites that include sub level site only the sub level sites are added to the backup and the top level sites are ignored and also not shown under devices.

 

Thanks in advance

br

Gerald

 

0 Users found this helpful

Hi Gerald, 

Please open a support ticket and specify the cloud login name for the impacted customer and we will happily assist with getting the backups set up.

 

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Comments: 488

Dear STS STS,
Please let us know was your problem that you presented here resolved if yes, what helped you?

Hi,

yes the Microsoft Teams problem was solved by Acronis Support via support ticket.

The solution can be found here:

Configuring the offering items for a tenant – Cyber Cloud (acronis.com)

Since our account was created before the Teams options was available it wasn´t activated by default as it should. I had to activate it manually according to the above article.

 

Thanks

best regards

 

 

 

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Posts: 0
Comments: 488

Dear STS STS,
Thank you very for the information!