Password & user name error E000807D8 when using Management Console
I have already successfully used Snap Deploy to deploy to 4 machines, approx 1 month ago.
I need to use it again, but I am unable to access the Management Console and the above error is displayed.
I can access all other areas of Snap Deploy. If I log on to the pc that has Snap installed on it either as a Domain user or by trying my local administrator account I still cannot access.
Steps taken. (Logged in as Domain user - which has worked in past)
1. Double click the Management Console icon in start menu.
2. Go to Deployment, and click on Manage Deployment
3. Box opens - Connect to Deployment server and have to select the computer. - I am sitting at the Deployment Server.
4. Select the computer name from the browse list (it is the only one there) and I am asked for username and password - in domain format.
5. Enter these and error message appears.
The above happens if I initially log into the pc locally.
Other than regular scheduled deframentation there has been no change to this pc since I last successfully used Snap Deploy.
Help much appreciated.
Mark
I too am having the same problem after upgrading my Trial License.
I have attached some screen shots of the "connect" box that appears when i try to open up the Management console.
The server is a 2003 Standard installation with one user account - Administrator yet even using this login i cannot connect to the console?? This all worked fine up untill i added more Licenses.
also some additional information, I have followed a couple of resolutions from here that i thought were worth trying but still no joy
** Disabling encryption and editing recent connections
** Checked all Services + reboot
** Firewall disabled
Many Thanks
Any help with this would be much appreciated.
Did you get this resolved I am having same problem here. One minute all was working fine, the next minute I can no longer connect to the machine I am sitting on. Have rebooted, etc etc etc.... I so hate Acronis Snap Deploy !
It is just a constant line of problems and workarounds to try and get this heap of junk software to work smoothly for the past year!
Support is totally awful as you end up speaking to some call centre, where you have a person on the other end of the phone who has absolutely no clue what he is talking about and puts you on hold every 3 minutes so he can talk to someone else about the question you just asked, and then comes back and regurgitates the whole thing back to you without a pause. Soon as you ask another question he is off again on hold.. What a joke.
Nice one Acronis.. NOT
Worst investment our company ever made.
Hello allans-linwood,
Thank you for finding time to leave a comment.
I'm sincerely sorry for the inconvenience you've faced with support. I have found your case and forwarded it to our Management team. Currently they are working on the investigation of the problem, and will reach out for your shortly.
Let me know if you have any additional concerns or weren't contacted on time.
Thank you!
Thanks Yana
I have now solved this particular issue myself while I have been waiting for whatever support comes my way. The problem they were dealing with is not related to this login problem, this is something else that just happened.
It turns out through process of elimination that the Snap Deploy Agent was causing the problem. As soon as I uninstalled it, bingo, I can login to the workstation again! So at least now I can actually do a remote deploy. However I have not as yet reinstalled the agent as I guess once I do this I am going to be left with the same problem again.
I don't know why the agent suddenly decided to not recognise my login credentials as it was working fine at one point, and the only change I made was the add the licenses to the Acronis License Server.
Yet again, another weird and bizarre happening in the Acronis world of frustration!