ATI2020 Build 38600 on Windows 10: "Clean up versions" shows error
I recieve the same error prompt for two backup schemes, which are set to save on an external HDD:
The specified file does not exist.
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: https://kb.acronis.com/errorcode/
Event code: 0x006400E3+0x00040011+0x00040011
One of the backup schemes I've unscheduled in favor of the other, but am hesitant to completely delete them all yet. The Recovery tab on the launcher program shows files, in both Backup schemes. Also, the .tibx files are still on the external. The only time I've ever deleted Backups has been through the "Clean up versions" option.
Entering the error code yields "We don't yet have a dedicated article for the issue you are experiencing. Here are our suggestions for further troubleshooting". This is on the latest build. I've attached a screenshot of the prompt. I really don't want to use "Cloud" backup.
Attachment | Size |
---|---|
cleanup-versions.jpg | 38.16 KB |


- Log in to post comments

Hi Steve
I have done Validation a couple times. Obviously I've neglected this post since, and the problems were resolved over a ticket. The 'solution' to all these problems was just re-installing the latest version of ATI2020 (and 'adding existing Backup').
- Log in to post comments

Ed Rich wrote:Hi Steve
I have done Validation a couple times. Obviously I've neglected this post since, and the problems were resolved over a ticket. The 'solution' to all these problems was just re-installing the latest version of ATI2020 (and 'adding existing Backup').
Hello Ed!
I am glad you managed to solve the issue after raising a ticket with our support.
Feel free to contact here if you have any other situations you would like to report or clarify.
Thanks in advance.
- Log in to post comments