No drives show up in system restore
I have 2 identical systems. The backup is on a USB hard drive. When I put it on the other system that has no OS, it boots OK and I get all the screens shown in this link;
Link Erased by request.
However, I get no drives to show up like in the pictures. It is all blank. I included the photos below. I'm totally lost.
Where are the tibx files or whatever? I can see them with file explorer on the working system but not when I boot the USB drive when transfered to the other identical system They are both Lenovo P310 running a 3 drive RAID 5 config.
I bought the second system for an emergency situation. Both systems are IDENTICAL!
Desperate for help.
-John
NTFS File system on the USB drive. The RAID shows up as a single drive. I want it that way. Both systems configured the same. RAID is set up by the on-board Intel hardware. No Bitlocker. Don't even know what that is.
Can you capture a screenshot of what drives are shown when booted from your Acronis USB rescue media?
Note: drive letters are often different when shown for rescue media compared with how Windows names them!
What version of Windows is used here? Win 10 or 11?
Are you booting the USB rescue media using the same BIOS boot mode as used by Windows?
Steve Smith wrote:Can you capture a screenshot of what drives are shown when booted from your Acronis USB rescue media?
Note: drive letters are often different when shown for rescue media compared with how Windows names them!
What version of Windows is used here? Win 10 or 11?
Are you booting the USB rescue media using the same BIOS boot mode as used by Windows?
Going to take me a few minutes to get the photos. Windows 10 The BIOS boot methods are the same.
-John
OK... Here is a photo when I used Acronis rescue media on DVD. However the backup is on the USB drive. When I highlighted the USB drive, it has that stupid message to insert a disk in the USB drive. What nonsense is this?
Are Acronis software developers brain dead? How the hell do I insert a disk in a disk?
Well, I guess I'm screwed. I can't upload a photo even when I set it to low resolution in B&W. It just gives me an error saying, "The file could not be uploaded." And It's only 832K in size.
Unless you can step me through this like I'm 5 years old, I'll have to log a call and wait a friggen week for them to respond.
-John
John, I would suggest trying with USB bootable rescue media rather than booting from DVD as that type of media is more widely supported.
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.5.1) gives you more tools in the rescue environment including scree capture tools (using Irfanview).
In the meantime please check that the drive letter for your USB drive is correct when you try to open the drive.
You can share any photos / screen shots via a cloud share such as OneDrive etc to avoid delays due to forum moderation of file uploads or attachments.
I'll try the new tool. At this point I need to try something.
-John
Steve Smith wrote:John, I would suggest trying with USB bootable rescue media rather than booting from DVD as that type of media is more widely supported.
MVP Assistant - New 2.0 with Rescue Media Builder (New Version 2.5.1) gives you more tools in the rescue environment including scree capture tools (using Irfanview).
In the meantime please check that the drive letter for your USB drive is correct when you try to open the drive.
You can share any photos / screen shots via a cloud share such as OneDrive etc to avoid delays due to forum moderation of file uploads or attachments.
Windows defender wont let me run MVPAssistant.exe because is says it could damage my system. It won't even allow me to bypass the window. The only button I can push is "Don't Run"
What do I do now?
-John
John, I have never had Windows Defender stop me from running the MVP Assistant so strange that you are seeing this. The tool should be run as Administrator to work correctly and I normally change this in the Properties > Compatibility options for the .exe file in Explorer.
I would have added a screenshot or file upload to show my settings but it looks like the forum option to do this is broken (again!) and it won't let me do so either!
Check that the MVPAssistant.exe file is 4,332KB in size (as shown in Explorer).
I've been gone for a few days because I had to build the duplicate system a piece at a time. It took 2 days. Nothing works. The good system can't even restore to itself. If I lose that primary system, I'm really screwed. I have massive customer data there. I have a support ticket logged but, no response yet.
The real puzzle is that windows explorer can see the .tibx files but the restore function cannot and I did build the backup with rescue boot media on the same drive the backup is on.
Oh yea, I was able to upload screen shots with the support ticket.
I guess I should mention that when I open the activity screen in the Acronis application, I can see the original full backup and 4 days worth of incrementals. I'm really puzzled.
-John
John, I would suggest escalating this recovery issue by sending an email to Arpita Ghosh who is the Acronis Product Manager for these home office products! (Arpita.Ghosh@acronis.com).
Steve Smith wrote:John, I would suggest escalating this recovery issue by sending an email to Arpita Ghosh who is the Acronis Product Manager for these home office products! (Arpita.Ghosh@acronis.com).
Ok, Got it.
-John
Hi John. Thank you for providing this additional information about the issue.
I apologize for any inconvenience this has caused you. I will forward your comments to the respective team who will review your case and provide a solution as soon as possible. Please be assured that we take your concerns seriously and will do our best to resolve them.
Thank you for your patience and understanding.
Jose Pedro Magalhaes wrote:Hi John. Thank you for providing this additional information about the issue.
I apologize for any inconvenience this has caused you. I will forward your comments to the respective team who will review your case and provide a solution as soon as possible. Please be assured that we take your concerns seriously and will do our best to resolve them.
Thank you for your patience and understanding.
Because I seem to get quicker responses here... I was wondering if I take a full backup from one system and try to restore to another duplicate system in EVERY respect, does the Acronis backup/restore do something silly like look at the serial number of the system and not allow the restore to function? Just drawing at straws here because there are a lot more problems when trying to restore to my duplicate standby system. My attempt at a full system restore is so bizarre that I do not believe it can be solved unless an Acronis engineer is sitting here at my console.
FWIW... I am currently building a brand new out of the box system fully stand alone with a boatload of trivial data to experiment with. When I get a full backup done along with rescue media on the same backup drive, I'm going to see if the restore function works when I boot to the rescue media.
-John
I was wondering if I take a full backup from one system and try to restore to another duplicate system in EVERY respect, does the Acronis backup/restore do something silly like look at the serial number of the system and not allow the restore to function?
No... the only check made by the Acronis rescue media is that it is licensed but even the trial version of media should allow recovery of backup images.
What can be an issue on restoring one system to another is Windows licensing / activation because different hardware is detected but this too should allow time to resolve such issues.
Hello John.
The product should not be looking at the serial number of your system when performing a full system restore. As long as the target system has the same hardware specifications and is compatible with the backup image created from the source system, the restore process should work smoothly.
However, if you are encountering issues when attempting to restore to your duplicate standby system, there may be other factors at play. It's possible that there are hardware differences between the two systems that are causing compatibility issues.
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Check to make sure that the RAID controller driver is included in the backup image. You can do this by mounting the backup image as a virtual drive on the original system and checking to see if the RAID driver files are present.
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If the RAID driver files are not present in the backup image, you will need to add them manually using the Acronis WinPE ISO builder. This will allow you to inject the RAID driver into the Acronis bootable media so that it can recognize your RAID configuration. https://kb.acronis.com/content/65539
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If the RAID driver files are present in the backup image, but you still cannot see the drives, you may need to adjust the RAID configuration on the second system to match the original system.
As I mentioned above we have communicated this situation with our support and we are aware this is urgent for yourself. Do not hesitate to let us now, if any assistance with the support ticket is needed.
Jose Pedro Magalhaes wrote:Hello John.
The product should not be looking at the serial number of your system when performing a full system restore. As long as the target system has the same hardware specifications and is compatible with the backup image created from the source system, the restore process should work smoothly.
However, if you are encountering issues when attempting to restore to your duplicate standby system, there may be other factors at play. It's possible that there are hardware differences between the two systems that are causing compatibility issues.
Check to make sure that the RAID controller driver is included in the backup image. You can do this by mounting the backup image as a virtual drive on the original system and checking to see if the RAID driver files are present.
If the RAID driver files are not present in the backup image, you will need to add them manually using the Acronis WinPE ISO builder. This will allow you to inject the RAID driver into the Acronis bootable media so that it can recognize your RAID configuration. https://kb.acronis.com/content/65539
If the RAID driver files are present in the backup image, but you still cannot see the drives, you may need to adjust the RAID configuration on the second system to match the original system.
As I mentioned above we have communicated this situation with our support and we are aware this is urgent for yourself. Do not hesitate to let us now, if any assistance with the support ticket is needed.
Wait a minute... I'm confused about point #1. Why wouldn't the RAID drivers be on the backup image? How could it NOT be there? After all, it has to be able to restore in case of a crash on the same system it was made on.
And... Mounting the backup image as a virtual drive on the original system? No clue what you are talking about. I thought this stuff was supposed to be simple. Now I need a degree in software engineering?
-John
I really need some feedback on my last reply. Otherwise, my business partners are going to force me to stop using this product and switch to another backup from another company.
-John
OK, I'm coming in here fresh and just went through this whole exchange a couple times. Unfortunately, I do not have a clear picture of the situation.
I understand you have two identical systems of which one is running and the other does not have an OS installed. Correct?
First, how did you produce the Rescue Media? It sounds like you said it was on the same drive as the backup. Is this a "Survival kit"? Or did you place the .tibx into the rescue media boot partition?
How did you take the original backup that you are trying to restore to the other system? Was it taken using the Windows UI or with the rescue media?
Have you ever successfully booted the rescue media on the system with the OS?
Looking at your screen shots in the first post, what happens if you expand This PC?
BrunoC wrote:OK, I'm coming in here fresh and just went through this whole exchange a couple times. Unfortunately, I do not have a clear picture of the situation.
I understand you have two identical systems of which one is running and the other does not have an OS installed. Correct?
First, how did you produce the Rescue Media? It sounds like you said it was on the same drive as the backup. Is this a "Survival kit"? Or did you place the .tibx into the rescue media boot partition?
How did you take the original backup that you are trying to restore to the other system? Was it taken using the Windows UI or with the rescue media?
Have you ever successfully booted the rescue media on the system with the OS?
Looking at your screen shots in the first post, what happens if you expand This PC?
When creating a new full backup on a virgin external HDD, it asks if you want to create a survival kit on the drive? Is that correct? I can't remember. But anyway, I let it create that thing and then it does the full backup and then at 3AM, I have it do incrementals and then it does another full backup on day 6. That's how I set it up. The backups always complete successfully according to the banner at the bottom of the screen.
When I moved the drive to the other duplicate system, I booted it and that's where the problem begins and all goes to hell. I also loaded a windows ISO 22H2 version just to get something on the RAID array in case that had something to do with the problem. When I could not see any drives no matter what I did or what directory tree I looked in and expanded, I booted rescue media on the DVD drive. Same thing. I also tried Win PE media. However, I can't upload the photo because I get an error that says the file can't be uploaded. WTH? Its in B&W and only 230KB in size. I guess one good thing is that the people working the ticket have those photos because I was able to send them there without a problem. You guys gotta fix this forum. It should not matter how big the photos are or whatever causes the issue.
However, the specifics of the error are that after Acronis loads and attempts to do the restore, it comes up with a sector read error on the backup drive. I tried different ports, a different docking station for the HDD, another brand new HDD and different USB ports. No luck on anything.
However after all this.... Somebody that answered the support ticket sent me a link to a brand new build they want me to try. I am going to do that this weekend when I get all the customers off the phones for a few days and I can spend time hammering on this issue.
-John
John,
1. I have seen no indication in your posts that you have ever booted the rescue drive on the machine in which you created it with the backup. Is that true?
2. You stated " I booted rescue media on the DVD drive. Same thing. I also tried Win PE media." How and where did you create these rescue media?
3. My recommendation is to create a separate small rescue drive on the machine in which you created the original backup and then boot it to be sure you can do so successfully. If so, verify that it can also be booted on the second system. And be sure to boot the rescue media with the same boot method as the system. That is, if the system is UEFI, you must boot the rescue media as UEFI.
4. Once you get a rescue media that you know will boot successfully on both systems, you could try to create a full backup on the first system under the rescue media version. Then, boot it on the second system to see if you can recover to that machine.
However, I can't upload the photo because I get an error that says the file can't be uploaded. WTH? Its in B&W and only 230KB in size. I guess one good thing is that the people working the ticket have those photos because I was able to send them there without a problem. You guys gotta fix this forum. It should not matter how big the photos are or whatever causes the issue.
John, the forums are the province of Acronis only - the MVP's have no control over issues with the forums.
With regards to the file upload issue, then while that isn't working the option to embed images using the Imce File Manager is working just fine.
I captured the images below for another user wanting to share images earlier today.
BrunoC wrote:John,
1. I have seen no indication in your posts that you have ever booted the rescue drive on the machine in which you created it with the backup. Is that true?
2. You stated " I booted rescue media on the DVD drive. Same thing. I also tried Win PE media." How and where did you create these rescue media?
3. My recommendation is to create a separate small rescue drive on the machine in which you created the original backup and then boot it to be sure you can do so successfully. If so, verify that it can also be booted on the second system. And be sure to boot the rescue media with the same boot method as the system. That is, if the system is UEFI, you must boot the rescue media as UEFI.
4. Once you get a rescue media that you know will boot successfully on both systems, you could try to create a full backup on the first system under the rescue media version. Then, boot it on the second system to see if you can recover to that machine.
#1 Yes that is correct. I successfully booted the drive where it was created.
#2 I created them about a year ago on another system. Aren't they all the same?
#3 Already did that. However, I don't understand how the boot would change to UEFI? I mean, I could change the boot order but I still have only 1 good working system and I don't want to screw with it until I get a SOLID secondary system the same as system #1. To clarify... I want to end up with 2 identical Lenovo P310 systems.
OK, in the above reply, I finally got the screens uploaded But I can't upload the error log zip file. Is there a way to do that also?
-John
John, only images can be embedded using Imce, zip files smaller than 3MB can normally be uploaded via the File option but Acronis needs to fix whatever issue is preventing that, or else you need to share the file using a cloud service such as OneDrive etc.
In your 'failed to read data from disk' image please be aware that Acronis starts numbering disks from 1 so Disk 1 (Acronis) = Disk 0 (Windows)!
I created them about a year ago on another system. Aren't they all the same?
No - rescue media created on a different system will include device drivers suitable / needed for that system, not the one where you may be using it.
Already did that. However, I don't understand how the boot would change to UEFI? I mean, I could change the boot order but I still have only 1 good working system and I don't want to screw with it until I get a SOLID secondary system the same as system #1. To clarify... I want to end up with 2 identical Lenovo P310 systems.
You are not being asked to change the Windows boot order / method, only to use the same boot method for the rescue media. To confirm the Windows boot method run the command msinfo32 from the Windows desktop and look at the BIOS mode value in the right panel.
Steve Smith wrote:John, only images can be embedded using Imce, zip files smaller than 3MB can normally be uploaded via the File option but Acronis needs to fix whatever issue is preventing that, or else you need to share the file using a cloud service such as OneDrive etc.
In your 'failed to read data from disk' image please be aware that Acronis starts numbering disks from 1 so Disk 1 (Acronis) = Disk 0 (Windows)!
I created them about a year ago on another system. Aren't they all the same?
No - rescue media created on a different system will include device drivers suitable / needed for that system, not the one where you may be using it.
Already did that. However, I don't understand how the boot would change to UEFI? I mean, I could change the boot order but I still have only 1 good working system and I don't want to screw with it until I get a SOLID secondary system the same as system #1. To clarify... I want to end up with 2 identical Lenovo P310 systems.
You are not being asked to change the Windows boot order / method, only to use the same boot method for the rescue media. To confirm the Windows boot method run the command msinfo32 from the Windows desktop and look at the BIOS mode value in the right panel.
My BIOS = Legacy. Is that a problem?
I understand legacy is going away but, should I be concerned that I'm not using UEFI? When I bought these systems, (I got 4 of them doing different things) Should I have switched to UEFI before I built the other ones?
-John
John, the main issue with Legacy BIOS systems is the limitations this can impose, i.e. maximum disk size of 2TB for MBR drives, and no upgrade path to Windows 11.
If you are running Windows 10, then you can use the MBR2GPT tool to convert the system from MBR to GPT which then would allow moving from Legacy to UEFI without having to do a fresh install. I did this with one of my Win10 Hyper-V VMs recently so I could migrate it from a Gen 1 VM to a new Gen 2 VM using the same virtual disk. With physical hardware, you would just need to change the BIOS to use UEFI.
John, if you have an option to go to UEFI boot, I recommend it. Otherwise you won't get to Windows 11.
When you boot the rescue media, you need to boot it the same way you boot Windows. That is, since you run Windows Legacy you must boot the rescue media that way, not UEFI.
Don't use old rescue media. Always use the media created on the machine where you are booting it (although in your case if your second machine is identical then it should be OK).
In your image where it is asking you to put a disk in Drive F:, is this the drive where you say you have a disk already? That would indicate to me there is some kind of driver problem there. As I read back and look closely at the image, it seems this issue is related to booting the rescue media from DVD. In that case, you're running an older version and it very well could be the Linux version. Forget about that one.
John, I suspect that your backup images are stored on an external HDD that is larger than 2TB and not being recognised from the WinPE media booted in Legacy mode.
Do you have another USB HDD of 2TB or less where you could copy the images then see if that drive shows correctly in the rescue media?
Steve Smith wrote:John, I suspect that your backup images are stored on an external HDD that is larger than 2TB and not being recognised from the WinPE media booted in Legacy mode.
Do you have another USB HDD of 2TB or less where you could copy the images then see if that drive shows correctly in the rescue media?
All my drives are less than 2 TB. Right now I am doing full backups on the systems with the new Acronis image build provided by me by the person working the ticket.
However, can you provide me with step-by-step instructions on converting a working system to UEFI? I think I can handle it on a system with no OS yet. I just got to change the BIOS in the startup. Correct?
-John
John, I suggest doing a web search for installing Windows UEFI. Find an answer that is easy for you to deal with.
Now, if your working system is Legacy BIOS and you want to install that backup on the second machine in UEFI, well... I'll let Steve weigh in on that issue. He's more familiar with it.
BrunoC wrote:John, I suggest doing a web search for installing Windows UEFI. Find an answer that is easy for you to deal with.
Now, if your working system is Legacy BIOS and you want to install that backup on the second machine in UEFI, well... I'll let Steve weigh in on that issue. He's more familiar with it.
OK, thanks. I'll see if Steve wants to chime in to help.
-John
However, can you provide me with step-by-step instructions on converting a working system to UEFI? I think I can handle it on a system with no OS yet. I just got to change the BIOS in the startup. Correct?
John, there are two methods that you can use that I have used for my own systems.
First, using Acronis - you simply take a backup image of a Legacy / MBR system then restore it on a system with the BIOS set to UEFI to boot the Acronis rescue media. Acronis will migrate the restored system from legacy / MBR to UEFI / GPT during the restoration process. This is documented in the Acronis user guide.
See ATI 2021 User guide: UEFI-booted system, MBR, UEFI supported
Second, using Windows utilities.
Run the MBR2GPT tool on your Legacy system which will perform the conversion including converting from having a System partition to having a UEFI partition, then shutdown, change BIOS to use UEFI with Windows Boot Manager as the boot choice.
See webpage: How to convert MBR to GPT drive to switch BIOS to UEFI on Windows 10
The above webpage covers both offline conversion and doing the same from within Windows 10 using the command: mbr2gpt /convert /allowFullOS
I used the online method for one of my Hyper-V VM's recently as mentioned earlier.
Note: have a good backup before using either method unless doing this on a test system!
I'm having trouble building a universal restore DVD. There are no instructions anywhere on what to do at each screen. I have all the necessary drivers but the build fails with a fail to burn disk error even though it never even accesses the DVD writer.
I need to know what to do at EVERY Screen. Linux? Win RE? PE?
Have no idea what to select.
This shit is killing me!!!
-John
John, if your systems are in essence the same in terms of major hardware components, then you should not need to use Universal Restore, especially if you have Windows 10 installed as this has much improved hardware change handling.
Given your hardware is using RAID, then if you do create AUR media, then I would recommend using WinRE and not worrying about injecting any additional drivers initially unless the media reports than any are needed when used to boot the target system. One common mistake with AUR media is to try to provide too many drivers which will cause the build to fail!
See KB 65413: Acronis True Image 2021: Restoring to dissimilar hardware with Acronis Universal Restore and in particular review Steps 4 and 5 of this document.
Also KB 2149: Acronis Universal Restore
KB 45432: Acronis Software: Troubleshooting Universal Restore and Bootability Issues
KB 46405: Acronis True Image: Restored Operating System Fails to Boot
Steve Smith wrote:John, if your systems are in essence the same in terms of major hardware components, then you should not need to use Universal Restore, especially if you have Windows 10 installed as this has much improved hardware change handling.
Given your hardware is using RAID, then if you do create AUR media, then I would recommend using WinRE and not worrying about injecting any additional drivers initially unless the media reports than any are needed when used to boot the target system. One common mistake with AUR media is to try to provide too many drivers which will cause the build to fail!
See KB 65413: Acronis True Image 2021: Restoring to dissimilar hardware with Acronis Universal Restore and in particular review Steps 4 and 5 of this document.
Also KB 2149: Acronis Universal Restore
KB 45432: Acronis Software: Troubleshooting Universal Restore and Bootability Issues
KB 46405: Acronis True Image: Restored Operating System Fails to Boot
OK, Thanks... I'll see if it works.
-John
Well.... That didn't work. I need to know what to do at screen #1 & #2. I must be doing something wrong because the default is Linux media and I don't have that so I picked Win 64 Bit.
Then the next screen is confusing because I have no clue what to select.
Even if I pick nothing, I get the error screen on the last photo.
And yes... I do need universal restore because 2 other systems I put together have different hardware configs.
-John
John, the error looks like it is in the final act where it is trying to burn the CD. You might try to create the ISO file and then if that works see if you can burn the ISO to the CD. Or, put it on a thumb drive.
BrunoC wrote:John, the error looks like it is in the final act where it is trying to burn the CD. You might try to create the ISO file and then if that works see if you can burn the ISO to the CD. Or, put it on a thumb drive.
Well, I got the Universal Restore built and put on a DVD. But I had to make it on a USB stick first and then copy all the files to the DVD. And I just got to see if the DVD will boot. I was also able to get all the motherboard and RAID drivers included on the disk that are needed by the new system.
Now it's just a matter of testing to see if everything works.
I'm still puzzled why the AUR will not create direct to the DVD burner.
FWIW... The "Hardware" things my company builds has complete and detailed instructions on how to do things. We include a list of tools needed, How long it should take, and even which direction to turn the nuts and bolts. We even show pictures of real people building the things to leave out any doubt as to how it should be done.
Acronis needs to learn a few things.
-John
Steve Smith wrote:
Perfect. That's what I was talking about. Details about what to do on each screen. Then there is no confusion.
Thanks. I'm on schedule to get the second duplicate P310 system restore done tomorrow.
-John
OK... We need more answers. I built AUR on DVD as well as USB stick Using RE Windows 64 Bit. However, I was only able to have success NOT including any drivers. It was the only way it would work without failing.
When I built successful AUR using Linux based media, I WAS able to include drivers and the program put the package on both DVD and USB stick.
This seems like bizarre behavior. Yet, there is no explanation anywhere why this happens. Why?
-John
John, the extra drivers do not need to be included in the AUR media as you can point to where they can be found after booting from that media.
See Step 5. Apply Acronis Universal Restore of KB 65413: Acronis True Image 2021: Restoring to dissimilar hardware with Acronis Universal Restore which shows this option in the images there. You can have all drivers on another DVD, USB stick or external drive.
Steve Smith wrote:John, the extra drivers do not need to be included in the AUR media as you can point to where they can be found after booting from that media.
See Step 5. Apply Acronis Universal Restore of KB 65413: Acronis True Image 2021: Restoring to dissimilar hardware with Acronis Universal Restore which shows this option in the images there. You can have all drivers on another DVD, USB stick or external drive.
OK... Got it. Good thing I have all the drivers on a dedicated USB stick. Going to try to do a full restore to the (hopefully) duplicate system late today or possibly tomorrow. I want to be in front of the machine for the total time it takes in case anything weird happens. I really hope after all this nonsense the new system will finally see the .tibx files and work.
As far as the other new systems are concerned, and taking your advice, I already set them to UEFI. That way when I put the OS on, I'll be ready for Win 11 upgrade later on this year.
-John
Well I tried to restore to the second duplicate system. Same results as when I started the note. Not only that but, the DVD's do not boot. Neither one of them. When I look at them under windows, it says a boot.ini file is missing. However, the AUR program that burned the DVD's completed successfully. I totally lost!
-John
John, I have not used DVD's or CD's for rescue media for probably more than 5 years and then only on rather ancient systems which didn't allow booting from USB, i.e. a very old IBM Thinkpad T41..
I mostly use USB boot media, either USB memory sticks (typically 16GB) or else USB HDD drives setup as Survival Kit drives.
For AUR, I have not really needed to use that tool but have it on my main rescue media as an option that I can click on from a WinPE desktop, along with ATI 2021 and some other utilities - the media being created using the MVP Assistant tool.
I wrote a tutorial topic How to create ACPHO rescue media with AUR included on how to create the combined media that will work with ATI 2021 and earlier versions as well as ACPHO. That is where my earlier images for AUR originate from.
Out of interest, where are you located? Asking as you seem to be active around the same times as I am. I am in southern England.
Steve Smith wrote:John, I have not used DVD's or CD's for rescue media for probably more than 5 years and then only on rather ancient systems which didn't allow booting from USB, i.e. a very old IBM Thinkpad T41..
I mostly use USB boot media, either USB memory sticks (typically 16GB) or else USB HDD drives setup as Survival Kit drives.
For AUR, I have not really needed to use that tool but have it on my main rescue media as an option that I can click on from a WinPE desktop, along with ATI 2021 and some other utilities - the media being created using the MVP Assistant tool.
I wrote a tutorial topic How to create ACPHO rescue media with AUR included on how to create the combined media that will work with ATI 2021 and earlier versions as well as ACPHO. That is where my earlier images for AUR originate from.
Out of interest, where are you located? Asking as you seem to be active around the same times as I am. I am in southern England.
Well that's funny... I'm in northern New England. Maine. But anyway, I just want someone to do exactly what I am doing.
Find 2 identical systems and make a full backup on one of them.
Take that external USB drive with the backup and boot it on the other system.
See if the .tibx files are there. I'd bet a dollar to doughnuts there will be NO backup files.
I already requested that the support people do this but, it takes forever for them to get back to me.
I am going to look at that tutorial article you posted and see if I have any luck. The photo below is from the system I'm trying to make a duplicate of. I put a minimum Win 10 OS on it with Acronis backup but as you can see, not even the operating program will restore it to the duplicate computer. That's why I asked earlier about motherboard serial numbers and such. The results I get make no sense.
-John
John, the image you just posted shows your backups as "Entire PC". Most of us MVPs recommend not using that option, but rather use the Disk/Partitions backup to be sure you are just getting the one disk you want.
Ditto to Bruno, don't use the 'Entire PC' option for making the backup as that will include as many disk drives as are connected to the system at that time. It is simpler to click through that 'Entire PC' option to reveal the further options and then choose Disks & Partitions, then select the core Windows 10 OS disk drive and all its partitions for the backup source.
See my YouTube video ATI2021 Disk Backup for an example of doing the above.
With regards to seeing backup .tib / .tibx files from rescue media, then the only time I remember any issues was back when ATI 2020 first came out and it was necessary to change the file type option for .tibx files to be shown, as otherwise it just showed .tib files, but that was fixed fairly quickly once reported!
See my YouTube video ATI2021 Restore to VM for an example of the restore process from rescue media. Alternative YouTube video ATI2021 Disk Recovery to a VM
Note: your image in the last post shows a recovery being done from within Windows hence why there is an Activity page shown, that recovery will trigger a restart into a temporary Linux based environment for the recovery, not be using WinPE as needed here!
Test to see if this reply gets posted.
-John