PXE boot sometimes hangs on "Reading all physical volumes. This may take a while..."
Details:"
Closed Network. No outside access, only used for imaging. Two Cisco Switches. One switch is the DHCP server. Acronis Management /OS Deploy/ PXE server is a Windows 10 workstation. Acronis v. 5.02,028.
All imaging devices are Windows 10 tablets, all hardware is the same. When booting from PXE 10/15 successfully boot into the Acronis Snap Deploy Agent. The remaining ones hang on the message "Reading all physical volumes. This may take a while..." We have waited over 7 days and still no booting. We have rebooted and same thing. Sometimes 1-2 will boot with an APIPA address which does us no good. On reboot, it hangs again on the message. A support case, 04796976, was opened. The tech added The Master Creator Image and System Report to the PXE booting and advised us to keep rebooting until the machines load the agent. One did successfully load but we are still left with three which refuse to load. We also do not want to have to load additional components in the PXE boot that we do not use since it requires an additional step to manually select. Any suggestions? We are needing this to be a full scale solution for our company...

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Yes...all those steps are have been checked and tried. The devices successfully see the PXE boot media, download the NBP file from the PXE server and move to the black screen and just hangs there.. The PXE server only has the Acronis Snap Deploy agent installed as the bootable component.
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Here's the packet capture... once the client goes to the "Loading please wait..." the TFTP between server and client drop. 192.168.99.1 = Cisco SG-350 Switch w/DHCP server enabled. 192.168.99.5 = PXE Client. 192.168.99.9 = Acronis OS Server, PXE server, License server, etc. I have tried with a different DHCP server and an unmanaged switch and still the same results.
No. Time Source Destination Protocol Length Info
167797 428.820784 192.168.99.9 192.168.99.5 TFTP 1474 Data Packet, Block: 59241
167798 428.821039 192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 59241
167799 428.821107 192.168.99.9 192.168.99.5 TFTP 1474 Data Packet, Block: 59242
167800 428.821361 192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 59242
167801 428.821441 192.168.99.9 192.168.99.5 TFTP 1368 Data Packet, Block: 59243 (last)
167802 428.821693 192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 59243
167803 428.824098 192.168.99.5 192.168.99.9 TFTP 81 Read Request, File: FED7E0F07, Transfer type: octet, tsize=0, blksize=1428
167804 428.826622 192.168.99.9 192.168.99.5 TFTP 67 Option Acknowledgement, blksize=1428, tsize=371
167805 428.826866 192.168.99.5 192.168.99.9 TFTP 72 Error Code, Code: Option negotiation failed, Message: User aborted the transfer
167806 428.829609 192.168.99.5 192.168.99.9 TFTP 73 Read Request, File: FED7E0F07, Transfer type: octet, blksize=1428
167807 428.832248 192.168.99.9 192.168.99.5 TFTP 57 Option Acknowledgement, blksize=1428
167808 428.832566 192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 0
167809 428.832740 192.168.99.9 192.168.99.5 TFTP 417 Data Packet, Block: 1 (last)
167810 428.833324 192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 1
167811 430.781766 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167812 433.082289 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167813 435.081634 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167814 437.032322 fe80::568a:baff:fe8d:d8c6 ff02::1:2 DHCPv6 108 Information-request XID: 0xa304ba CID: 00030001548aba8dd8c6
167815 438.351184 192.168.99.9 192.168.99.1 HTTP 922 GET /cs4dae4a75/mts/polling/wcd?{MemoryLogTable&count=10&filter=(logNo%3C2147483600)} HTTP/1.1
167816 438.353067 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.9? Tell 192.168.99.1
167817 438.353075 Dell_2a:a2:56 Cisco_8d:d8:c6 ARP 42 192.168.99.9 is at a4:4c:c8:2a:a2:56
167818 438.353924 192.168.99.9 192.168.99.255 NBNS 92 Name query NB WPAD<00>
167819 438.354106 192.168.99.9 224.0.0.251 MDNS 70 Standard query 0x0000 A wpad.local, "QM" question
167820 438.354444 192.168.99.9 224.0.0.251 MDNS 70 Standard query 0x0000 AAAA wpad.local, "QM" question
167821 438.355641 192.168.99.1 192.168.99.9 TCP 60 80 → 52662 [ACK] Seq=11129 Ack=6653 Win=2360 Len=0
167822 438.359608 192.168.99.1 192.168.99.9 TCP 60 [TCP Window Update] 80 → 52662 [ACK] Seq=11129 Ack=6653 Win=4096 Len=0
167823 438.363020 192.168.99.1 192.168.99.9 TCP 316 80 → 52662 [PSH, ACK] Seq=11129 Ack=6653 Win=4096 Len=262 [TCP segment of a reassembled PDU]
167824 438.410077 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=6653 Ack=11391 Win=64800 Len=0
167825 438.427810 192.168.99.1 192.168.99.9 HTTP/XML 352 HTTP/1.1 200 OK
167826 438.472612 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=6653 Ack=11689 Win=64502 Len=0
167827 439.118353 192.168.99.9 192.168.99.255 NBNS 92 Name query NB WPAD<00>
167828 439.368914 192.168.99.9 224.0.0.251 MDNS 70 Standard query 0x0000 AAAA wpad.local, "QM" question
167829 439.369204 192.168.99.9 224.0.0.251 MDNS 70 Standard query 0x0000 A wpad.local, "QM" question
167830 439.871101 192.168.99.9 192.168.99.255 NBNS 92 Name query NB WPAD<00>
167831 440.881973 Cisco_8d:d8:cf LLDP_Multicast LLDP 126 MA/54:8a:ba:8d:d8:c6 MA/54:8a:ba:8d:d8:cf 120 SysN=switch8dd8c6
167832 441.354262 192.168.99.9 192.168.99.1 HTTP 862 GET /cs4dae4a75/mts/device/timestamp_mib.xml?[rlEventsMaskTableVT]Query:rlEventsMaskPollerId=3 HTTP/1.1
167833 441.355735 192.168.99.1 192.168.99.9 TCP 60 80 → 52662 [ACK] Seq=11689 Ack=7461 Win=3288 Len=0
167834 441.373421 192.168.99.1 192.168.99.9 TCP 316 80 → 52662 [PSH, ACK] Seq=11689 Ack=7461 Win=3288 Len=262 [TCP segment of a reassembled PDU]
167835 441.376844 192.168.99.1 192.168.99.9 TCP 1484 80 → 52662 [ACK] Seq=11951 Ack=7461 Win=3288 Len=1430 [TCP segment of a reassembled PDU]
167836 441.376844 192.168.99.1 192.168.99.9 HTTP/XML 560 HTTP/1.1 200 OK
167837 441.376925 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=7461 Ack=13887 Win=64800 Len=0
167838 441.382481 192.168.99.9 192.168.99.1 HTTP 806 GET /cs4dae4a75/mts/device/labeldb.xml HTTP/1.1
167839 441.382793 192.168.99.9 192.168.99.1 TCP 66 52684 → 80 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1
167840 441.382940 192.168.99.9 192.168.99.1 HTTP 806 GET /cs4dae4a75/mts/device/nostamp.xml HTTP/1.1
167841 441.386228 192.168.99.1 192.168.99.9 TCP 60 80 → 52684 [SYN, ACK] Seq=0 Ack=1 Win=4096 Len=0 MSS=1440
167842 441.386267 192.168.99.9 192.168.99.1 TCP 54 52684 → 80 [ACK] Seq=1 Ack=1 Win=64240 Len=0
167843 441.386634 192.168.99.9 192.168.99.1 HTTP 816 GET /cs4dae4a75/mts/device/authenticate_user.xml HTTP/1.1
167844 441.388223 192.168.99.1 192.168.99.9 TCP 60 80 → 52661 [ACK] Seq=8889 Ack=3065 Win=2592 Len=0
167845 441.389687 192.168.99.1 192.168.99.9 TCP 60 80 → 52662 [ACK] Seq=13887 Ack=8213 Win=4096 Len=0
167846 441.406098 192.168.99.1 192.168.99.9 TCP 316 80 → 52662 [PSH, ACK] Seq=13887 Ack=8213 Win=4096 Len=262 [TCP segment of a reassembled PDU]
167847 441.422621 192.168.99.1 192.168.99.9 TCP 1484 80 → 52662 [ACK] Seq=14149 Ack=8213 Win=4096 Len=1430 [TCP segment of a reassembled PDU]
167848 441.422621 192.168.99.1 192.168.99.9 TCP 624 80 → 52662 [PSH, ACK] Seq=15579 Ack=8213 Win=4096 Len=570 [TCP segment of a reassembled PDU]
167849 441.422675 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=8213 Ack=16149 Win=64800 Len=0
167850 441.441328 192.168.99.1 192.168.99.9 TCP 1054 80 → 52662 [PSH, ACK] Seq=16149 Ack=8213 Win=4096 Len=1000 [TCP segment of a reassembled PDU]
167851 441.441379 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=8213 Ack=17149 Win=63800 Len=0
167852 441.455947 192.168.99.1 192.168.99.9 TCP 1054 80 → 52662 [PSH, ACK] Seq=17149 Ack=8213 Win=4096 Len=1000 [TCP segment of a reassembled PDU]
167853 441.460477 192.168.99.1 192.168.99.9 TCP 60 [TCP Window Update] 80 → 52661 [ACK] Seq=8889 Ack=3065 Win=4096 Len=0
167854 441.476890 192.168.99.1 192.168.99.9 TCP 316 80 → 52661 [PSH, ACK] Seq=8889 Ack=3065 Win=4096 Len=262 [TCP segment of a reassembled PDU]
167855 441.483159 192.168.99.1 192.168.99.9 TCP 1484 80 → 52661 [ACK] Seq=9151 Ack=3065 Win=4096 Len=1430 [TCP segment of a reassembled PDU]
167856 441.483211 192.168.99.9 192.168.99.1 TCP 54 52661 → 80 [ACK] Seq=3065 Ack=10581 Win=64800 Len=0
167857 441.483353 192.168.99.1 192.168.99.9 HTTP/XML 575 HTTP/1.1 200 OK
167858 441.488228 192.168.99.1 192.168.99.9 TCP 648 80 → 52684 [PSH, ACK] Seq=1 Ack=763 Win=3334 Len=594 [TCP segment of a reassembled PDU]
167859 441.507687 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=8213 Ack=18149 Win=64800 Len=0
167860 441.509263 192.168.99.1 192.168.99.9 HTTP/XML 269 HTTP/1.1 200 OK
167861 441.538271 192.168.99.9 192.168.99.1 TCP 54 52684 → 80 [ACK] Seq=763 Ack=595 Win=63646 Len=0
167862 441.538271 192.168.99.9 192.168.99.1 TCP 54 52661 → 80 [ACK] Seq=3065 Ack=11102 Win=64279 Len=0
167863 441.539955 192.168.99.1 192.168.99.9 HTTP/XML 60 HTTP/1.1 200 OK
167864 441.540025 192.168.99.9 192.168.99.1 TCP 54 52684 → 80 [ACK] Seq=763 Ack=596 Win=63646 Len=0
167865 441.540223 192.168.99.9 192.168.99.1 TCP 54 52684 → 80 [FIN, ACK] Seq=763 Ack=596 Win=63646 Len=0
167866 441.542243 192.168.99.1 192.168.99.9 TCP 60 80 → 52684 [ACK] Seq=596 Ack=764 Win=3334 Len=0
167867 441.553424 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=8213 Ack=18364 Win=64585 Len=0
167868 443.482361 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167869 445.482861 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167870 448.271546 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167871 449.366642 192.168.99.9 192.168.99.1 HTTP 922 GET /cs4dae4a75/mts/polling/wcd?{MemoryLogTable&count=10&filter=(logNo%3C2147483600)} HTTP/1.1
167872 449.368215 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.9? Tell 192.168.99.1
167873 449.368223 Dell_2a:a2:56 Cisco_8d:d8:c6 ARP 42 192.168.99.9 is at a4:4c:c8:2a:a2:56
167874 449.369488 192.168.99.1 192.168.99.9 TCP 60 80 → 52662 [ACK] Seq=18364 Ack=9081 Win=3228 Len=0
167875 449.375502 192.168.99.1 192.168.99.9 TCP 316 80 → 52662 [PSH, ACK] Seq=18364 Ack=9081 Win=3228 Len=262 [TCP segment of a reassembled PDU]
167876 449.423837 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=9081 Ack=18626 Win=64323 Len=0
167877 449.439685 192.168.99.1 192.168.99.9 HTTP/XML 352 HTTP/1.1 200 OK
167878 449.487046 192.168.99.9 192.168.99.1 TCP 54 52662 → 80 [ACK] Seq=9081 Ack=18924 Win=64025 Len=0
167879 451.151483 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.6? Tell 192.168.99.1
167880 453.963577 0.0.0.0 255.255.255.255 DHCP 324 DHCP Discover - Transaction ID 0x2b0f951b
167881 453.980442 0.0.0.0 255.255.255.255 DHCP 336 DHCP Request - Transaction ID 0x2b0f951b
167882 457.022485 0.0.0.0 255.255.255.255 DHCP 324 DHCP Discover - Transaction ID 0x798c4271
167883 457.039647 0.0.0.0 255.255.255.255 DHCP 336 DHCP Request - Transaction ID 0x798c4271
167884 460.083324 0.0.0.0 255.255.255.255 DHCP 324 DHCP Discover - Transaction ID 0x5a3d6c78
167885 460.100469 0.0.0.0 255.255.255.255 DHCP 336 DHCP Request - Transaction ID 0x5a3d6c78
167886 460.356760 192.168.99.9 192.168.99.1 HTTP 922 GET /cs4dae4a75/mts/polling/wcd?{MemoryLogTable&count=10&filter=(logNo%3C2147483600)} HTTP/1.1
167887 460.358810 Cisco_8d:d8:c6 Broadcast ARP 60 Who has 192.168.99.9? Tell 192.168.99.1
167888 460.358821 Dell_2a:a2:56 Cisco_8d:d8:c6 ARP 42 192.168.99.9 is at a4:4c:c8:2a:a2:56
167889 460.359977 192.168.99.1 192.168.99.9 TCP 60 80 → 52662 [ACK] Seq=18924 Ack=9949 Win=2360 Len=0
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Created a basic PE image and it still hangs before failing. Wireshark shows TFTP data is being passed and then POOF....
Source Destination Protocol Length Info
192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 215710
192.168.99.9 192.168.99.5 TFTP 1453 Data Packet, Block: 215711 (last)
192.168.99.5 192.168.99.9 TFTP 60 Acknowledgement, Block: 215711
192.168.99.5 192.168.99.9 TFTP 103 Read Request, File: \EFI\Microsoft\Boot\Policies\UnlockToken.pol, Transfer type: octet, tsize=0
192.168.99.9 192.168.99.5 TFTP 63 Error Code, Code: File not found, Message:
192.168.99.9 192.168.99.5 TFTP 61 Error Code, Code: File not found, Message: File not found Cisco_8d:d8:ce LLDP_Multicast LLDP 142 MA/54:8a:ba:8d:d8:c6 MA/54:8a:ba:8d:d8:ce 120 SysN=switch8dd8c6
Cisco_8d:d8:ce CDP/VTP/DTP/PAgP/UDLD CDP 191 Device ID: 548aba8dd8c6 Port ID: gi8
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Hello Andrea,
at this point I'd recommend opening a support ticket for the more in-depth investigation. Please let me know if you need any assistance with raising a ticket.
If you've already contacted support, we'd be grateful for sharing the outcome with the community!
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What was the answer to this? I am seeing this problem.
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Gary Clark wrote:What was the answer to this? I am seeing this problem.
Hello Gary.
We have sent you an invitation for remote session so we can troubleshoot the issue with you and help solving it.
I would advise you to accept it so you can have appropriate support and explanation for the behavior.
Please tell me the output after if possible.
Thanks in advance.
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