Acronis True Image 2020 - Cannot get the backup to work in the new SSD
Hi, guys,
Recently, I changed HDD to SSD of my notebook Dell Inspiron 15 (5557) with Windows 10.
Before the procedure, I made an "Entire PC" backup to an external drive and created the bootable and the Universal Restore media so that I could recover everything to the new SSD, however, it's been a struggle without end.
I followed all the Acronis steps but no matter what I do, at the end of the recover process, I cannot make the new SSD bootable. Then I insert the Universal Restore but it doesn't find the system. I don't know what else to do.
Can someone help me?
Thanks, Ane


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Hi, Steve, thank you very much to come by and sorry for the delay...
Yes, the HDD was removed and replaced with a new SSD. Before the replacement I made an Entire PC Backup to an external HD, created the bootable media and the universal Restore.
I used the bootable media to recover to the new SSD. I followed these instructions -> KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media, however, when all the process ends, the computer won't boot. I also tried to clone with no success. After trying everything I could, I finally bought a deck so that I could clone directly from the HDD but then, I received the error: Unable to lock the disk. Boot your computer from a linux -based bootable media. Since I cannot create the linux media in this notebook, I'm stuck...
I know that the SSD is ok because I tested it installing Windows 10 but what I want is to recover my programs and everything that was in the old HDD... Do you have a tip that I can follow?
Thanks, Ane
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I'm running all the process again. I'm always confused about the boot mode and maybe I'm doing something wrong here. When I enter the Bios, I can see that it has UEFI and Legacy options. Trying to solve the boot problem, I changed it to several options and now I don't know what is the right one.
I'm trying first the option under UEFI BOOT TSSTcorpCDDVDW that is the drive with the bootable media. If I have no success, I'll try the Legacy Boot -> CD/DVD and see what's happen... I'll come back to post the results.
Edit: after being stuck in the Recovering window for hours, I left the notebook and went to bed. Of course it ended up with failure in the recovery operation...
Now I'm trying to recover with the option Legacy Boot and I setup the bios to Legacy also. Let's see what happen...
Obs.: I always validate my backups.
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Ane, most modern laptops / PC's now use UEFI with Secure Boot enabled, and this is required for such systems to be able to upgrade from Windows 10 to 11.
If you have a UEFI system then you should not attempt to boot it in Legacy Boot mode and not recover any disk backups to it in that boot mode as it will render it unbootable.
I would suggest reinstalling the original HDD in the Dell notebook and confirming that it will still boot correctly / successfully into Windows.
Note: for UEFI boot, then the boot option should show as Windows Boot Manager and not show the actual drive make / name.
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Steve, ok, I'll follow your instructions. Today I already tried some combinations in the setup. I'll set the bios to UEFI and then I'll try to restore again. I think I already tried this but...
When I first tried to recover, almost 2 months ago, at least, I could see the progressing bar of the recovery process, but since yesterday, the process seems to be stuck and ends with failure... The other thing I'm confused is the layout system MBR and GPT... I'm opting for the GPT but I don't have a clue...
Reinstalling the HDD is the last option for me because I don't know how to open the notebook and am a bit frightened to do it, although I can build a desktop computer...
Thanks again!!
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Reinstalling the HDD is the last option for me because I don't know how to open the notebook and am a bit frightened to do it, although I can build a desktop computer...
How have you been testing with the new SSD if you haven't opened the notebook to install it? Or did someone else install the SSD for you?
MBR vs GPT is a matter mainly of the boot process being used. With Legacy boot then MBR is used but this then has restrictions of maximum disk size. With UEFI boot then GPT is used which allows very large disk sizes that would currently be too expensive for most users!
When you switch the BIOS to use UEFI then you should also be choosing Windows Boot Manager as the priority boot device from the SSD (assuming the same is installed).
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I took the notebook to a place to make the change.
My concern about MBR and GPT is because I don't know which one is in the backup (tibx) file.
The Windows Boot Manager option doesn't show for me.
Obs.: it's now the fourth try and no success with the recovery. I also tried to clone but ended up the same place...
It's so frustrating... I think I overtrusted Acronis.
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If you open the backup tibx file in Explorer then look at the contents, this should show you what the boot scheme was when the backup was created.
The following 2 images are from my UEFI boot system backup which shows a SYSTEM partition and then within that, an EFI folder for boot information.
The next 2 images are for a Legacy boot system running Windows 10 on older hardware where it shows a System Reserved partition when then contains the boot information with no EFI partition.
The backup does not show whether MBR or GPT was used for the disks being backed up but this is implied by the boot method, i.e. Legacy = MBR and UEFI = GPT normally.
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Thanks, I'll check it tomorrow. Anyways, I already tried UEFI with GPT... Maybe it's something else...
This is one of the logs I received.
1- Operation "Recover" iniciated
2- Error of resizing/format
3- Error of writing
4- I/O disabled for removed disks
5- Recovery operation failed
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Hi, Steve, it's slightly different from yours but it seems to be UEFI...
I think the problem is something else, the log says something about writing errors and I/O disabled for removed disks... The recovery doesn't even start and take almost 2 hours without any progress in the bar to end up with failure...
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Ane, you are correct that your backup is for UEFI boot. ESP = EFI System Partition.
I have not encountered any issues related to 'writing errors and I/O disabled for removed disks...' during any of my own backup and recovery operations, and haven't seen reports of similar issues in these forums, which makes me wonder if there is an issue with the new SSD?
The next suggestion would be to try doing a clean install of Windows 10 or 11 on the new SSD and see if this is able to succeed or not?
If you don't have a copy of Windows to install, you can download this from the following Microsoft links:
The links offer options & advice on creating installation media.
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Hi, Steve, as I told in previous post, I already installed Windows to check if the SSD was ok. I could install Windows 10 without a hiccup.
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Ane, one suggestion at this point would be to do a minimal new install of Windows 10 again then confirm that it is using UEFI BIOS boot mode and shows Windows Boot Manager as the boot option in the BIOS boot menu rather than the name of the SSD make.
If that all looks correct, then there is the option to try just restoring the Windows C: partition to replace the vanilla Win 10 C: partition, leaving the other partitions as per the new install.
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Ok, I remember that the option of Windows boot manager appeared after Windows 10 installation. I'll do the installation again and see if everything looks healthy like it did before.
If it's ok, can I try again to recover my TIBX bkp or do I have to do something else before?
Thanks again!!
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Just try restoring only the C: partition from the .tibx backup image, not the whole disk.
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How do I restore only the C: partition? Is it in the moment we have to select "What to recover" in the Recovery Wizard? Thanks
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See step 9. in KB 63295 where it shows 'Select the items to recover' and just pick your C: partition from the list.
There will be a further step that is not shown in the KB document to select where to restore C: to but this should be the existing C: on the SSD - the size of the partition should be a good indicator as it will be the largest one.
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Good morning, Steve, Yesterday, I installed Windows 10, then, I proceed to the C: recovery as you suggested. It seemed to be running fine, the progressing bar was moving until it stuck almost in the final resulting in an operation failed... The log showed the same errors as before:
1- Operation "Recover" iniciated
2- Error of resizing/format
3- Error of writing
4- I/O disabled for removed disks
5- Recovery operation failed
I found this instruction: Acronis True Image: how to restore the system to the original disk from within running Windows | Knowledge Base What do you think about it? Is it valid to try?
Obs.: I don't know if it's important information but this notebook is working without battery because it had a risk of leakeage. I didn't said it before because I think it has no influence in the errors but who knows?
Thanks!!
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Ane, it sounds like there are some hardware issues with your notebook for the errors being reported. I don't think the missing battery should make any difference here provided you have stable power to the notebook via being plugged in to the mains electric.
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I understand... I think I'll give up the bkp. I'll reinstall Windows 10 and all of my programs... That's what it's left to do by now...
Thank you for standing by.
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