Sync not working
I tried to set up a sync by first using my laptop to identify a folder. I was then instructed to go my other computer (desktop) and join the sync. However, when I clicked on Sync on my desktop, I got the following screen shot (attached) which says:
"When you are signed in, Acronis Cyber Protect Home Office can synchronize your data across all your devices, including smart phones and tablets."
I am not allowed to join the sync. Help!
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Thanks. Your solution worked. But, now I have a different problem. On the Sync screen of my desktop, I get the message: "Cannot connect to the sync server. The sync will be restarted automatically later."
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Hello Richard!
Please follow this KB in order to resolve the issue: https://kb.acronis.com/content/47168
If the issue persists after applying all those solutions, please let me know.
Thanks in advance.
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Thanks. I was just about to follow the KB you sent when I got a notification on my laptop that syncing was working. Checked on my desktop and, sure enough, the error message I had been receiving ("Cannot connect to the sync server. The sync will be restarted automatically later") was no longer posted. Not sure what changed, but I wont argue with success.
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Richard Milstein wrote:Thanks. I was just about to follow the KB you sent when I got a notification on my laptop that syncing was working. Checked on my desktop and, sure enough, the error message I had been receiving ("Cannot connect to the sync server. The sync will be restarted automatically later") was no longer posted. Not sure what changed, but I wont argue with success.
I am glad the issue seems to be solved.
Please monitor the case because must probably that's caused by blocked/stopped services or local network issues.
Thanks in advance!
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