Acronic Cyber Protect is Crap: Locks up System; ICON now missing in tray / taskbar when back to 2021

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I finally "upgraded" to this POS ACP from ATI2021 and ACP took over my system and locked it up. Completely. Had to boot in safe mode and uninstall it.

When I went to re-install ATI2021, it installed find but there is NO in the tray so that I cannot access the control panel in 2021. Tried 4 fresh installs -- same result.

Tried re-installing ACP and it locked up my system again! And again!

Acronis support is non-existent or retarded. Horrible. Been a client of Acronis since 2016 and watched them go downhill. 2020 and 2021 were stable, but now I can't get back to either one of those working. Have 2TB of data on Acronis servers.

Does anyone have any advice on this? I'm desperate. Backups down for a week. (Yes, I know about taskbar settings like every other windows user does -- there's no icon even offered there). All Acronis processes and services are running, I just can't access the application anymore (used to use the link from the icon in the tray).

Does anyone know how I can launch the Acronis 2021 control panel WITHOUT using the icon?

 

Thanks in advance.

Brian

Wed, 05/03/2023 - 01:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Brian.

Welcome to the forum!

I am sorry to hear about the issues with the product and in getting support.

I contacted the team and left notes in order to manage the case with higher priority.

Please let me know here if you face any issues in getting support after that.

Thanks in advance!

Wed, 05/03/2023 - 10:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Does anyone have any advice on this?

Yes.

Restore your image that you made before even installing ACPHO when True Image 2021 was working fine.

Thu, 05/04/2023 - 05:24