WHM plugin missing after remove and reinstall
Our WHM server is running on Ubuntu. I had our WHM server set up with the Acronis agent before finding out there was a WHM plugin, so I installed the plugin while the agent was installed but the plugin wouldn't load anything after logging in to it. So I removed the agent, and the plug in disappeared. I removed and reinstalled the plugin but it is still not listed. I have tried everything and it still doesn't list under plugins, even though the service is running per the ps aux | grep acronis_backup_srv command. I am at a loss what to do here. Any input?

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I followed that guide, but it did not work. The plug in isn't showing in WHM after running the script. The issue referenced in the KB does not apply for me.
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Chris Jutting wrote:I followed that guide, but it did not work. The plug in isn't showing in WHM after running the script. The issue referenced in the KB does not apply for me.
Hello Chris.
Thanks for the reply.
Then I suggest you raising a ticket with our support describing the behavior, because the issue should be investigated.
Please let me know if you face any issues during that process.
Thanks again.
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