cPanel Plugin Broken since new cPanel v110
cPanel are now pushing out version 110 and the latest Acronis cpanel plugin version 1.7.542 does not work!
Screenshot attached. We also tried rebooting the server after a yum update to see if it helped but it did not.
Attachment | Size |
---|---|
2023-04-04_12-10-09.jpg | 299.82 KB |

- Log in to post comments

HI
no need for my logs just login to any WHM and update to version 110 from 108 then try to load acronis and you'll too see the problem.
- Log in to post comments

Chris Danks wrote:HI
no need for my logs just login to any WHM and update to version 110 from 108 then try to load acronis and you'll too see the problem.
Yes, I understand, but that issue should be investigated because at the moment we don't have any known issue being reproduced or similar tickets. So it's advisable to collect the HAR logs and raise a ticket so we can communicate the issue to R&D. If you have any issues while raising the ticket, please let me know so I can raise it myself.
- Log in to post comments

We buy our licenses direct through cloudevo.com and after talking with them yesterday acronis are aware of the issue and a high priority fix is underway?
Yet you’re saying no one’s reported it???
- Log in to post comments

Chris Danks wrote:We buy our licenses direct through cloudevo.com and after talking with them yesterday acronis are aware of the issue and a high priority fix is underway?
Yet you’re saying no one’s reported it???
Hello Chris!
I searched again and actually there is 1 ticket for this issue, opened last day from your service provider. The issue is being investigated and they will be notified as soon as we have a solution.
Thanks in advance!
- Log in to post comments

We're experiencing the same issue on multiple servers that have been upgraded to cPanel v110, and have opened a ticket with mspsupport, Case #05842527.
- Log in to post comments

George_Fusioned wrote:We're experiencing the same issue on multiple servers that have been upgraded to cPanel v110, and have opened a ticket with mspsupport, Case #05842527.
Hi George.
I've updated the ticket.
You will receive an email from our support as soon as possible with the workaround for the issue. Please confirm to me after if everything was resolved.
Thanks in advance!
- Log in to post comments


Chris Danks wrote:The workaround worked for us
Hello Chris, thanks for keeping me updated.
I am glad it worked for you.
Feel free to participate here anytime you need.
Thanks.
- Log in to post comments

It looks like with v110, cPanel completely deletes the /usr/local/cpanel/base/frontend/paper_lantern
folder, and because the Acronis plugin uses a symlink in the jupiter folder to the above path, the files are gone now.
As a workaround solution you can copy acronisbackup folder (https://access.acronis.com/t/LTNTp98wAGOu) from paper_lantern theme folder to jupiter.
Extract the contents of the src
folder from the file above, into /usr/local/cpanel/base/frontend/jupiter/acronisbackup/
. It should like like this:
# ls -la /usr/local/cpanel/base/frontend/jupiter/acronisbackup/ total 16 drwxr-xr-x 3 root root 4096 Apr 10 11:08 . drwxr-xr-x 90 root root 4096 Apr 10 11:07 .. drwxr-xr-x 4 root root 4096 Apr 10 11:08 assets -rwxr-xr-x 1 root root 306 Apr 10 11:08 index.live.php
and then also create a proper symlink for the WHM plugin:
# cd /usr/local/cpanel/whostmgr/docroot/cgi/acronisbackup # rm assets # ln -s /usr/local/cpanel/base/frontend/jupiter/acronisbackup/assets assets
This should resolve the issue for now, until v1.8 is out which will fix this.
- Log in to post comments

George_Fusioned wrote:It looks like with v110, cPanel completely deletes the
/usr/local/cpanel/base/frontend/paper_lantern
folder, and because the Acronis plugin uses a symlink in the jupiter folder to the above path, the files are gone now.As a workaround solution you can copy acronisbackup folder (https://access.acronis.com/t/LTNTp98wAGOu) from paper_lantern theme folder to jupiter.
Extract the contents of thesrc
folder from the file above, into/usr/local/cpanel/base/frontend/jupiter/acronisbackup/
. It should like like this:# ls -la /usr/local/cpanel/base/frontend/jupiter/acronisbackup/ total 16 drwxr-xr-x 3 root root 4096 Apr 10 11:08 . drwxr-xr-x 90 root root 4096 Apr 10 11:07 .. drwxr-xr-x 4 root root 4096 Apr 10 11:08 assets -rwxr-xr-x 1 root root 306 Apr 10 11:08 index.live.phpand then also create a proper symlink for the WHM plugin:
# cd /usr/local/cpanel/whostmgr/docroot/cgi/acronisbackup # rm assets # ln -s /usr/local/cpanel/base/frontend/jupiter/acronisbackup/assets assetsThis should resolve the issue for now, until v1.8 is out which will fix this.
Hello George.
Thanks for sharing the workaround and the respective link. This will be valuable for the other partners.
I wish you a nice day!
- Log in to post comments

Can anyone share a working link?
Trying.. https://access.acronis.com/t/LTNTp98wAGOu
We currently get "This download link does not exist."
Thanks
- Log in to post comments

William Rawling wrote:Can anyone share a working link?
Trying.. https://access.acronis.com/t/LTNTp98wAGOu
We currently get "This download link does not exist."
Thanks
Hello William.
Welcome to the forum.
Please check this KB. It has the solution: https://kb.acronis.com/content/72127
Thanks.
- Log in to post comments