Problem Deploying Backup Policy via AMS

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Deploying backup policy via AMS fails.
In the logs I see two warnings.
1.)
Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
Additional info:
--------------------
Error code: 7
Module: 178
LineInfo: 23383ec1b1074bda
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to process the synchronization data received from Acronis Backup & Recovery 10 Management Server.
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields:
Message: Failed to create the backup plan.
--------------------
Error code: 34
Module: 162
LineInfo: 5ff111dc99e03d2c
Fields:
Message: Failed to create the archive.
--------------------
Error code: 17
Module: 161
LineInfo: b320396adfe3b44
Fields: IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields:
Message:
--------------------
Error code: 3
Module: 173
LineInfo: 90fb8a255b1df582
Fields:
Message: Error: Failed to establish connection.
--------------------
Error code: 20
Module: 4
LineInfo: 4d5187f54acfdaee
Fields:
Message: Authentication has failed.
--------------------
Error code: 1078
Module: 3
LineInfo: a3cdb7a26e18c8d9
Fields:
Message: Authentication has failed.

2.)
Failed to create the backup plan.
Additional info:
--------------------
Error code: 33
Module: 162
LineInfo: a9eb70aa1c10e9c5
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to create the backup plan.
--------------------
Error code: 34
Module: 162
LineInfo: 5ff111dc99e03d2c
Fields:
Message: Failed to create the archive.
--------------------
Error code: 17
Module: 161
LineInfo: b320396adfe3b44
Fields: IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields:
Message:
--------------------
Error code: 3
Module: 173
LineInfo: 90fb8a255b1df582
Fields:
Message: Error: Failed to establish connection.
--------------------
Error code: 20
Module: 4
LineInfo: 4d5187f54acfdaee
Fields:
Message: Authentication has failed.
--------------------
Error code: 1078
Module: 3
LineInfo: a3cdb7a26e18c8d9
Fields:
Message: Authentication has failed.
--------------------

Please help?

Fri, 04/01/2011 - 11:19
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 24
Comments: 3268

Hello Casper!

Welcome to our Forum, it's nice to have you with us! I understand your concern regarding the issue, and will gladly assist you.

There can be several possible reasons for the problem, and in order to solve it, we need to localize the exact cause. Could you please kindly gather the following data: 

1. AcronisInfo report.

2. Wireshark logs.

submit a case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Sat, 04/02/2011 - 17:56
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 2

Hi Yana

I have attached the AcronisInfo report. I had to compress using 7Z format. ZIP format was to large.

I went to the submit a case, but the only option I have is the forums, since my Premium support ended on the 17 of March this year.

I looked at the Wireshark page, that would display sensitive data. Please let me know if it is nessesary.

Thanks

Tue, 04/05/2011 - 07:41