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Acronis Cyber Protect failed to back up my email microsoft 365

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I am currently using Acronis Cyber Protect Home Office. but it suddenly stopped backing up my email microsoft 365. i deleted the old backup now i'm trying to make the new backup but it doesn't work i would like to know what is the reason for this problem thanks

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Hello Jony.

From what I can see in the screen you don't have any protection plan to those devices at the moment. You need to configure the backup again. Please check the user-guide with the instructions: https://www.acronis.com/en-us/support/documentation/ATI2023/#42434.html…

Follow them and let us know if after reconfiguring , select the option: Run Now. After the backups should run according to the schedule.

If the issue persists, please let us know.

Thanks in advance!

Thank you for your attention,

but I believe that protection is activated in Acronis Cyber Protect Home Office as you can see in the attachment, I have already configured the backup again but it does not work

Thanks

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Posts: 2
Comments: 1727

Jony Dery wrote:

Thank you for your attention,

but I believe that protection is activated in Acronis Cyber Protect Home Office as you can see in the attachment, I have already configured the backup again but it does not work

Thanks

Hello!

That screen is for the protection features. The backup tab is above that one. Please check it there, settle the backup plan, run it manually and check after if the backups run properly.

Thanks in advance! 

Hello

I created a new backup as you can see in the photos but the problem continues, the backup does not run

Thanks​​​​​​​​​​​​​​

Microsoft 365 email uses *.ost when used with Outlook; Unlike email that is stored using *.pst the *.ost files will not be backed up unless you do a registry hack. To overcome this problem, you have to open the Online Dashboard (there is a link on the Account tab and select Microsoft 365 on the left side and configure the back - you can backup multiple Microsoft 365 accounts. The backup is done directly from the Microsoft servers to the Acronis servers.

Hello

but before it always worked correctly I had 4 outlook emails and the backups worked fine the problem happened when I changed the email password and deleted the old backup.
When I created the new backup it stopped backing up the email.
I believe I'm doing it correctly in the control panel you can see in the attached photos

Thanks

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Jony.

Thanks for the reply.

In fact I saw there is an open case for the issue.

Our experts told the issue is under investigation and you will receive an email as soon as it's fixed. As far as I could get this is an issue on Microsoft side.

Thanks in advance!

Hello

I run the risk of buying another Acronis Cyber Protect Home Office key and having the same problem. I don't know if this is an isolated case or if there are more users with the same problem.

this was the response from acronis support I was not satisfied with the result.

 

Upon your concern, we had reported the issue to the next level for further investigation, got an update that it is an known issue with the no ETA currently available.

We also notified this to our Development team and they are working on a fix for the issue. Since we do not have a specific ETA about the release of a solution, I would suggest that we close this case for now.

However, please be assured that we would not consider the issue as ‘Resolved’.

The issue would be fixed in future builds of the product and hence I kindly request you to use the in-product notification option.

Please make sure “Automatically check for updates at startup” option is selected under settings tab which notifies you when a new build is released.

If you are good with the approach please reply to my email  and post that case will be archived as unresolved.

Please feel free to contact us should you need any further assistance. We will be glad to assist you. 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Jony Dery wrote:

Hello

I run the risk of buying another Acronis Cyber Protect Home Office key and having the same problem. I don't know if this is an isolated case or if there are more users with the same problem.

this was the response from acronis support I was not satisfied with the result.

 

Upon your concern, we had reported the issue to the next level for further investigation, got an update that it is an known issue with the no ETA currently available.

We also notified this to our Development team and they are working on a fix for the issue. Since we do not have a specific ETA about the release of a solution, I would suggest that we close this case for now.

However, please be assured that we would not consider the issue as ‘Resolved’.

The issue would be fixed in future builds of the product and hence I kindly request you to use the in-product notification option.

Please make sure “Automatically check for updates at startup” option is selected under settings tab which notifies you when a new build is released.

If you are good with the approach please reply to my email  and post that case will be archived as unresolved.

Please feel free to contact us should you need any further assistance. We will be glad to assist you. 

Hello Jony. 

I have notified the team to provide updates as soon as possible.

Thanks in advance! 

I just want to let you know that it is also impossible for me to back up my email accounts from Microsoft 365. I followed the step-by-step instructions in the user guide and no backup was ever made. I Configured the back up, clicked RUN and nothing was backed up. I hope the issue will be solved promptly.

 

.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Eloi Lagrange wrote:

I just want to let you know that it is also impossible for me to back up my email accounts from Microsoft 365. I followed the step-by-step instructions in the user guide and no backup was ever made. I Configured the back up, clicked RUN and nothing was backed up. I hope the issue will be solved promptly.

 

.

Hello Eloi.

Welcome to the forum.

Could you please be more precise about the issue? Is your case similar to this one? Because there can be many different issues with O365 backups with different root causes. If you are facing the same issue, please raise a ticket with our support according to this KB https://kb.acronis.com/content/8153 . Thanks.

 

It is the same issue as Jony Dery described up above. The only difference is that as a new user it is the first time I try to back up my email accounts from Microsoft 365. I will do what you suggest. Thanks!

Apologies, I misread your early posts. Clearly not a good idea to analyze difficult problems when you have a nasty virus. Fortunately, I am now more or less full recovered.

What you are doing should work. I checked and my daylily backups are running without issue. The problem could be server specific; my backup would be (I assume) to au1.

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Posts: 2
Comments: 1727

Eloi Lagrange wrote:

It is the same issue as Jony Dery described up above. The only difference is that as a new user it is the first time I try to back up my email accounts from Microsoft 365. I will do what you suggest. Thanks!

As far as I could understand there is an issue on Microsoft side affecting certain O365 backups. Please raise a ticket so it will be reported and you will be informed once it's solved.

Thanks.

 

 Thanks Jose Pedro! Being new to Acronis can you tell me just how to do that??? I would really appreciate.

 

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Posts: 2
Comments: 1727

Eloi Lagrange wrote:

 Thanks Jose Pedro! Being new to Acronis can you tell me just how to do that??? I would really appreciate.

 

Hello Eloi.

I raised a ticket. The reference is 05955410.

You can expect a contact from our side as soon as possible.

Thanks in advance! 

Jose Pedro Magalhaes wrote:
Eloi Lagrange wrote:

 Thanks Jose Pedro! Being new to Acronis can you tell me just how to do that??? I would really appreciate.

 

Hello Eloi.

I raised a ticket. The reference is 05955410.

You can expect a contact from our side as soon as possible.

Thanks in advance! 

Truly kind of you, Jose Pedro! I really appreciate. 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Eloi Lagrange wrote:
Jose Pedro Magalhaes wrote:
Eloi Lagrange wrote:

 Thanks Jose Pedro! Being new to Acronis can you tell me just how to do that??? I would really appreciate.

 

Hello Eloi.

I raised a ticket. The reference is 05955410.

You can expect a contact from our side as soon as possible.

Thanks in advance! 

Truly kind of you, Jose Pedro! I really appreciate. 

You are welcome. Feel free to update the thread once you receive new from the support.

Thanks in advance!  

Jose Pedro Magalhaes wrote:
You are welcome. Feel free to update the thread once you receive new from the support.

Thanks in advance!  

I surely will do so! Thanks again!!!