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Invalid file handle after upgrade to 40729

Thread solved

Hi,

I updated my Acronis Cyber Protect Home Office yesterday, but overnight my backup to my NAS failed with "Invalid file handle".

Maybe coincidence?

Is this a known error?

Cheers,

M.

 

1 Users found this helpful
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Hello Mark!

Welcome to the forum.

In fact I've seen some tickets regarding that error code. 

I update the ticket raised by yourself.

You can expect a contact from our support as soon as possible.

Feel free to update the thread if you have any queries or once our support shares a solution for the issue.

Best regards.

 

It's not just you. I'm having the same exact problem. Looks like I need to open a support ticket as well.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello!

I have updated both tickets.

You can expect a reply as soon as possible.

Best regards!

+1

Having upgraded, All my backups have failed with the same "Invalid file handle" error. Trying to open any of my backups' "Options" also opens a prompt with the same error and the following additional info in the prompt:

"Event code: 0x00040025+0x0000FFF0+0x80070544"

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Posts: 2
Comments: 1727

Christian Kaufmann wrote:

Hi,

I had the same problem. This article solved the problem for me.

https://kb.acronis.com/content/67536

Best regards!

 

Hello! 

Thanks for sharing! This may help the other users to workaround the issue.

Best regards! 

Christian Kaufmann wrote:

https://kb.acronis.com/content/67536

solved the problem for me.

THANK YOU I've been waiting to connect with Acronis support for a week and a half after filing a ticket on this. Our scheduled phone call was 30 min ago (after initially being offered a 1:45am call time, lol) and I've officially given up on getting any help. But this was the issue, I'm back in business. Thank you!! 

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Eric Sassaman wrote:
Christian Kaufmann wrote:

https://kb.acronis.com/content/67536

solved the problem for me.

THANK YOU I've been waiting to connect with Acronis support for a week and a half after filing a ticket on this. Our scheduled phone call was 30 min ago (after initially being offered a 1:45am call time, lol) and I've officially given up on getting any help. But this was the issue, I'm back in business. Thank you!! 

Hello Eric!

Please accept our apologies with the delay in getting the session.

I have communicated the situation to the team.

Regarding the issue I assume you solved it yourself applying the workaround mentioned above.

Best regards.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Comments: 1727

I want to update this thread with the official KB providing more details about the issue.

Please refer to https://kb.acronis.com/content/72985

Best regards.

I have had a similar problem since build 40729 was released and automatically updated in my laptop.

Creating a virtual disk (.vhdx) from a backup (image file .tib) has been impossible.
I get error 0x4000C and the message "error writing on sector '0' at disk '1'. Fle is read only".

Tried several solutions (chkdsk, changing readonly config at diskpart) and sending System Report & Screen Shots to Acronis Support. Tried solving this issue for a month and a half already. No success.

Yesterday, I found a turnaround:

  • I downloaded ATI 2021 (30-day trial) to a different laptop.
  • made the backup (from my .tib file)
  • created the virtual disk (.vhdx) from the backup.
  • The process ran swiftly. The virtual disk was created correctly, no problems.

Something must be wrong with ACPHO build 40729.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Francisco Martinez wrote:

I have had a similar problem since build 40729 was released and automatically updated in my laptop.

Creating a virtual disk (.vhdx) from a backup (image file .tib) has been impossible.
I get error 0x4000C and the message "error writing on sector '0' at disk '1'. Fle is read only".

Tried several solutions (chkdsk, changing readonly config at diskpart) and sending System Report & Screen Shots to Acronis Support. Tried solving this issue for a month and a half already. No success.

Yesterday, I found a turnaround:

  • I downloaded ATI 2021 (30-day trial) to a different laptop.
  • made the backup (from my .tib file)
  • created the virtual disk (.vhdx) from the backup.
  • The process ran swiftly. The virtual disk was created correctly, no problems.

Something must be wrong with ACPHO build 40729.

Hello Francisco,

Thanks for adding the information. This thread is related to a different issue, specifically the backups located on a NAS.

Regarding the issues with mounting, I would suggest that you raise a ticket with our support. As far as I can see, there aren't any tickets related to that issue: https://kb.acronis.com/content/8153

Best regards.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Steve Smith wrote:

Thanks Steve.

I updated the ticket and forwarded the issue to the team.

Best regards.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
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Comments: 1727

Tomáš Mark wrote:

Invalid File Handle here too:

build 40729

Hello!

If the solution provided in this thread doesn't fix the issue, that requires an investigation. Please raise a ticket at https://kb.acronis.com/content/8153.

Best regards.