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restore email from mailbox backup and hourly incremental backup

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Hi,

I have just installed Acronis on our Exchange server for testing purpose. I have configured 2 differents backup tasks.

1 full DB backup : running every day at night
1 full Mailbox backup (sunday) + hourly incremental backup

Both are running fine. But when I tried to restore 1 email for the mailbox backup, I seems that Acronis doesn't take the incremental file. It always shows me the mailbox from the full backup, even if I select the last backup. The incremental file seems to be ok.

Could you please tell me if I'm doing something wrong?

Regards

0 Users found this helpful

Hello brx72,

Thank you for posting. I will do my best to help you.

From your description it looks like you are doing everything correctly. I would recommend to contact our Support team with this report so that we can properly investigate and resolve this issue.

If you have additional questions, please let me know.

Thank you.