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No items show in vault

Thread solved

No items show in vault

Acronis 11.7 50420

AcronisBackupAdvancedUniversal_11.7N_50420_en-US.iso

on a standalone USB external drive
 - unmanaged vault

browse vaults
 local folders
 E:\
 - no listing of previous backup are listed
 - its a ntfs usb external drive
 - a comment stated there is a 'refresh' button - but there is no 'refresh' button

No listing
 - have over 9 backups
 - If I choose to 'Back up now', then backup to location (local folders, E:\) displays all the previous backups
   - but not the 'Recover'
   - and not the 'Browse vaults'

I can view the files from a Win 10 PC.

Is the catalog or something corrupted?
 - How to rebuild from this Advanced Universal backup/restore app?
 - Is there a catalog on a unmanaged vault on a local drive?

Tools - Validate
 - finds 10 archives/backups
 - ran validate task - finished - did not help

renamed the 
 meta_info.lck  to xmeta_info.lckx
 operations.lck to xoperations.lckx
 - did not help

export to another folder
 - exported to a new folder on the same drive but the 'Recover' & 'Browse vaults' still do not see any backups
    - but Back up now' & 'Export backup' can see the backups
  - if I choose a folder which does not have any backup in it, 'The selected location does not contain backup data' is displayed
  - so it seems the app know there is some backup where the actually are but will not display them to choose from.

copied the backup (tibs) to another USB external drive
 - still 'Recover' & 'Browse vaults' still do not see any backups - but Back up now' & 'Export backup' can see the backups

 

Any suggestions?  guesses? 

0 Users found this helpful

Even though the backup TIBs do not show in the Recover, local folders, after the drive & path is chosen, if I click OK, the backups NOW show & I can choose a backup for recovering
 - the backup used to show in the local folders

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Posts: 2
Comments: 1727

Hello John!

Thanks for sharing what helped to solve the issue.

Best regards.