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Backing up a shared folder residing on a QNAP NAS

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I am replacing an old NAS (Intel SS4200 running NAS4Free 9.1, a 2013 build) with a QNAP TS-464. I have been backing up files on the old NAS to both an external drive on my PC which is running Acronis Cyber Protect and to the Acronis cloud. After copying these files to a shared folder on the QNAP I was able to change the cloud backup source and it is running fine. The problem is that I cannot get the backup to the external hard drive to run properly. The file storage is about 100 GB and Acronis runs for about 1 sec and says the backup has completed successfully. The tib file that is created is only a few KB so obviously nothing is being backed up. By the way I had no luck changing the source on the old backup so I created a new backup. No luck with this either.

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Posts: 2
Comments: 1727

Hello Ralph!

I have raised a ticket with our support so we can help you with the issue.

The reference code is 06117923.

You can expect an email from our side as soon as possible.

Best regards.