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Acronis Survival kit

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With the last build 729, the program runs ok on my Windows 10 (22H2.19045.3516, but If I try to upgrade or make new the Acronis Survival kit, on the USB that I use for the image store, the usb disk at the boot don't works, is shown on the desktop a page of  error. I have send two request for techincal support, with the image of the error boot page and the sistem report, but after one mounth noting. A phone call said to me tha the support team now is in India.

Somebody has some solution for the create of the Survival kit thai I use for make images of the windos system.

I use Acronis from the 2010 edition and this kind is a problem never happened before.

Ty to all

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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Oreste,

I've checked the records, and in fact, there was a ticket. It appears that you didn't reply to the email, and the case was closed due to inactivity.

I've raised another one; the reference code is 06113884.

You can expect an email from our support team. Please make sure to check your inbox and reply.

Best regards!

 

I thank you for your assistance.

I don't understand why the email doesn't arrive at my address. I have been registered on an Acronis account since Acronis ATIH 2010. I can indicate another email address for communications: oreste.sannoner@gmail.com

I have always used the Acronis Survival kit to create and save images of the operating system by starting the PC directly from the USB SSD.

I hope you can get technical assistance with my problem.

Greetings

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Oreste Sannoner wrote:

I thank you for your assistance.

I don't understand why the email doesn't arrive at my address. I have been registered on an Acronis account since Acronis ATIH 2010. I can indicate another email address for communications: oreste.sannoner@gmail.com

I have always used the Acronis Survival kit to create and save images of the operating system by starting the PC directly from the USB SSD.

I hope you can get technical assistance with my problem.

Greetings

Hello!

I've checked internally and the emails are sent to oreste.sannoner@alice.it  as they were raised under that account. I have requested our support to forward them to oreste.sannoner@gmail.com .

Best regards.

 

ok Thank you very much even if I don't understand why the account oreste.sannoner@alice.it doesn't work....it's my official account also with Acronis to which I receive notifications of updates and my subscription.

Anyway, thanks again for your interest and assistance.

Greetings