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ATI 2017 Re-Activation

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Trying to activate ATI 2017 on newly built PC. Uninstalled all previous versions of ATI 2017 from old PCs. Installed ATI 2017 on new PC. Cant activate because it says "too many activations". It then asks me to login to my Acronis account. Here is the problem: It says there is a problem signing in. I checked the credentials I am trying to use - they are correct. In fact, I can login to my account on acronis.com via my web browser with now issues. So how can I activate (re-activate) ATI 2017???

I have tried "chatting" with Acronis about this, but the chat dialog said "transferring to another agent" and new responded after more that 20 minutes.

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Please confirm that you are using the latest build of ATI 2017:

Standard ATI 2017 8065 (22-12-21)

New Generation ATI 2017NG 6220 (22-12-21)

You need to use these builds as they have updated security features necessary to interact with ATI servers. You can download the latest build from your account.

Thank you very much. I was using an older build. Installing the 8065 build allowed me to reach Acronis server and successfully transfer license from old PC to new PC.

Good news - thanks for letting us know.