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Acronis 2018, will not recover files

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Hi, I have been using Acronis 2018 on my new computer for about 1 year, it is set up to backup on shut down of the pc to my NAS. 
last week, I think because of a Windows update failure I had to recover the whole pc, losing my apps on the process. Upon recovery of Windows (fresh start) I want to use Acronis recovery to recover user/appdata/roaming/cura/5.1/ quality-changes 

I can find the folder on Acronis containing the files I need.

i can select recovery and a few seconds later Acronis reports recovery with errors (no clue to what the error was/is)

It is evident the file has not been recovered 

if I recover to a desktop folder location, same result.

I’m very disappointed in Acronis, this is the first time I really need it , after diligently backing up for a year. 
 

Any suggestion for a fix?
 

Steve

 

 

 

 

 

 

 

 

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