Unable to perform scheduled backup with Acronis Backup Workstation

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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After being satisfied with the functionality and performance of Acronis True Image Home on my own home computer, I downloaded and installed Acronis Backup and Restore Workstation several weeks ago at a client site. Although the product is able to perform on-demand backups in a satisfactory manner, it has not successfully performed a scheduled backup during that period.

The most recent and serious problem is that the backup task opens a dialog box asking for intervention from the user before beginning. This renders unattended backups impossible. The backup will proceed, apparently successfully, once intervention (pressing "OK") has taken place.

There is a checkbox on the dialog box something to the effect of "Don't show this message any more". Once that box has been checked scheduled backups continue to wait for intervention but there is no longer anywhere to intervene. The backup does not take place and remains in a permanent wait state.

I have enclosed the information produced by AcronisInfo.exe. Unfortunately, in gathering information for this error report (AcronisReport) the anti-virus software installed on the workstation identified AcronisReport.exe as malware and disabled it. At this point I am no longer able to get into the Acronis Backup Console. I presume this means that I will need to uninstall it and re-install it.

I have waited until I had simmered down before posting this error report. I had planned to recommend Acronis to my clients for workstation and server backups but I can no longer do that in good conscience. I am restraining my actual feelings on this matter.

I have enclosed the zip produced by AcronisInfo. I hope this is enough. I have already spent far too much time on this.

Attachment Size
acronisinfo.zip 428.13 KB
Thu, 04/14/2011 - 13:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Comments: 11

I'd like to see an answer to this as well. I just posted a message about if the product is usable with the ABR10 Management console. But this issue listed here would stop me from buying 200 copies. That's for sure. I feel your frustration. I was frustrated about the Deduplication taking 2 weeks to complete on ABR10. I finally gave up the idea.

Thu, 04/14/2011 - 14:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello Dave and Walter,

Thank you for your posts. I will do my best to assist you.

Dave, I checked the logs from your AcronisInfo report and I can see this error: Failed to retrieve parameter 'Windows name'. This issue generally occurs because our software cannot get any information about your network adapter.

I would recommend the following solution and if you run into any difficulties I would really appreciate if you could get in touch with our Support team directly with your AcronisInfo report.

Walter, could you get back to me with an AcronisInfo report so that I can study the logs? You can also contact our Support if you need immediate assistance.

I apologize for any inconvenience and if you have additional questions please let me know.

Thank you.

Fri, 04/15/2011 - 13:02
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