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Restore hidden files with ACPHO for Mac

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Hello,

I'm looking for a way to recover hidden files from a files backup in ACPHO gui (V28.2.40901) for Mac (macOS Sonoma). The backups are stored in the Acronis Cloud. When I use the recovery option in the GUI, hidden files are not shown. Enabling hidden files in the Mac finder does not have any effect on the ACPHO gui.

I can see the hidden file, when I open the backup in the Acronis cloud via web browser, but I cannot find a way to see them in the ACPHO gui.

Thank you!

 

 

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Not a MAC user, so I cannot help. I suggest reposting on the Acronis True Image for Mac Forum, where most MAC users will frequent.

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Comments: 1727

Hello!

If the backup was executed as a cloud archive that's expected: https://www.acronis.com/en-us/support/documentation/ATIMAC2024/#36944.h…

Also check this user-guide with more details: https://www.acronis.com/en-us/support/documentation/ATIMAC2024/#37844.h…

Best regards.

 

Thank you for your feedback. But unfortunately, I cannot find any information about restoring hidden files in the manual. Please excuse me if I have overlooked something.

I experienced the same behaviour when trying to restore hidden files from a backup stored on my NAS. I cannot see any hidden files to recover.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

WFK2431 wrote:

Thank you for your feedback. But unfortunately, I cannot find any information about restoring hidden files in the manual. Please excuse me if I have overlooked something.

I experienced the same behaviour when trying to restore hidden files from a backup stored on my NAS. I cannot see any hidden files to recover.

Thanks for the updates.

I suspect you are referring to this behavior: https://kb.acronis.com/content/62120. If yes, please apply the workaround suggested there.

If the issue persists, please contact our support at https://kb.acronis.com/content/8153

Best regards.

Yes, the problem I have is described in KB62120.

Unfortunately, the workaround does not apply to the current version of ACPHO and also not to a current version of macOS. It does not work.

I will contact the Acronis support.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

WFK2431 wrote:

Yes, the problem I have is described in KB62120.

Unfortunately, the workaround does not apply to the current version of ACPHO and also not to a current version of macOS. It does not work.

I will contact the Acronis support.

Hello!

Thanks for the reply.

I have updated the ticket.

You can expect a reply from our support as soon as possible.

Best regards.