Backup Corrupt but logs all look fine
I enclosed some logs that seem to create the backup successfully and then I also ran two validations and those worked as well.
Yet, when I go into Acronis tool, I get a big X saying the Backup is corrupted.
Any help would be appreciated.
Thanks.
Scott
Attachment | Size |
---|---|
service_2024-01-03-12-16-11.log | 3.14 KB |
service_2024-01-03-12-46-48.log | 1.06 KB |
service_2024-01-03-13-09-49.log | 1.06 KB |
backup_corrupted.JPG | 23.16 KB |


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I do in fact have these files in the same location, my chain goes back about 2 months worth of backups, backups run once a week, late Sundays.
Note, not sure if related, but ever since 12/18, I no longer receive an email saying "success" but the logs do show that it was successful.
Ran chkdsk /r, drive(s) came back clean no errors.
I also just ran a "repair" from the "acronis 2016 last download page", maybe that will help too.
I did notice this in the windows "Event Log"
"Faulting application name: TrueImageMonitor.exe, version: 19.0.0.6595, time stamp: 0x594ce44c
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3803, time stamp: 0x4f196cbf"
Thanks for any other help you can provide Steve.
Scott
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Scott, my thoughts at this point are as follows: (not in any specific order of precedence).
Try simulating a disk recovery for this backup version chain using Acronis bootable rescue media, ideally choose a spare disk drive to restore to and see if you are given any further messages about the backup being corrupt?
Can you open the Recovery panel of the Acronis main GUI in Windows and navigate to random folders within the backup image to see if that generates any 'corrupt' messages?
Consider creating a new Backup task using the same Source and Options as the current one but to a different destination folder on your P: drive (assuming there is sufficient free space) - does this finish successfully without any corrupt issues?
The intent with the above is to try to determine whether the error messages are coming from the actual backup image, or the backup task and underlying script, or from the Acronis application and associated internal database?
See KB 60915: Acronis Cyber Protect Home Office, Acronis True Image: repairing program settings - for more information if needed to resolve any application or internal database issues.
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Thanks Steve. Will do some experimentation with what you have mentioned.
Is it safe to assume, worst-case scenerio, could do a "uninstall fresh install of Acronis 2016" with the aid of the "cleanup utility", jotting down the previous backup settings?
Scott
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Scott, the main issue for users with older versions of ATI such as 2016 is in activating your license after doing a full uninstall and reinstall - this is because Acronis has enhanced security for their servers and this means that only users with the final build versions of 2017 and later can activate online, users with 2016 and older will need to use the offline activation procedure.
To transfer a license to a new computer see KB 59689: Acronis True Image: how to transfer license to a new computer and if transferring ATI 2016 or older versions, follow the process described in the section 'Instructions for Acronis True Image 2016 and older versions' for offline activation.
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Thanks again Steve, I will do this as a last resort after I have tried the other suggesstions you noted above. Please note, a "repair" didn't seem to fix the problem. One note:
I did notice this in the windows "Event Log"
"Faulting application name: TrueImageMonitor.exe, version: 19.0.0.6595, time stamp: 0x594ce44c
Faulting module name: KERNELBASE.dll, version: 10.0.19041.3803, time stamp: 0x4f196cbf"
Does this indicate that I should just sump to a "full clean new install"?
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Scott, the TrueImageMonitor is something that can be stopped via Windows Task Manager and only really affects messages via the system tray, so shouldn't be a major issue.
One further thought here: have you restarted Windows since seeing these issues? Sometimes just rebooting the computer can clear up some strange problems.
Note: Acronis (all versions) needs to be run from an Administrator account and should be installed from the same in order to have all required permissions and authority to access low level files such as kernel files etc.
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Yes I have rebooted, I will take a look at some of the steps and work thru them, all else fails, will do a fresh install and cleanup as adminstartor. Thanks again.
Scott
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And just to close the loop. The full "Delete and cleanup", then reinstall, then reactivaction of license, enabled non-corrupt backups and we are back to normal now.
Only odd thing, can no longer "log into the application", can log into the website just fine. Tech support, confirmed my "activation code" is "successful" so for 2016 the login to app. isn't really necessary.
He did provide a link to try a KB article https://kb.acronis.com/content/57042
Thanks.
Scott
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Scott Francis wrote:And just to close the loop. The full "Delete and cleanup", then reinstall, then reactivaction of license, enabled non-corrupt backups and we are back to normal now.
Only odd thing, can no longer "log into the application", can log into the website just fine. Tech support, confirmed my "activation code" is "successful" so for 2016 the login to app. isn't really necessary.
He did provide a link to try a KB article https://kb.acronis.com/content/57042
Thanks.
Scott
Hello!
Thanks for sharing the workaround for the issue.
Best regards.
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