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Acronis True Image 2014 problem with deleting old files

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Hi,

I have been using this each week for many years without a problem and keep 6 weeks of backups onto an external hard drive.  Before I start the backup I delete the oldest version on the Acronis and then on the external Hard Drive and then run the new one. That was until it suddenly stopped letting me delete on the Acronis, it just buffers and doesn't do anything. I saw I wasn't signed on and tried to sign on but it gave me the message 'Failed to connect to the Sync server. Check your Internet connection or try again later' it then showed this message at the bottom of the backup screen. I am connected to the internet so I'm at a loss to know what to do and don't know if this is what is stopping me deleting the files.

I'm not the best on computers so I would be very gratefull if anyone can offer any suggestions please or do I just upgrade to the latest version???  Help Please!!!

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Posts: 2
Comments: 1727

Hello,

I hope this message finds you well.

Kindly follow all the steps outlined in this Knowledge Base (KB) article to troubleshoot the issue: https://kb.acronis.com/content/64103.

Additionally, please verify carefully if the product is active. If not, you can apply the solution provided in this KB article: https://kb.acronis.com/content/45522.

If you encounter any challenges or have further questions, please don't hesitate to reach out. We're here to assist you.

Best regards.

Hi Jose

Thank you for your suggestion but unfortumately it doesn't apply in this instance as the product is activated.

My problem is that it's not allowing me to log on and gives the failed to connect to the Sync server message and it's not allowing me to delete the old files.  I'm not even sure if the backups I'm doing are sucessful.

I would be very grateful if you have any other suggestions.

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Lena wrote:

Hi Jose

Thank you for your suggestion but unfortumately it doesn't apply in this instance as the product is activated.

My problem is that it's not allowing me to log on and gives the failed to connect to the Sync server message and it's not allowing me to delete the old files.  I'm not even sure if the backups I'm doing are sucessful.

I would be very grateful if you have any other suggestions.

Hello,

I hope this message finds you well. I wanted to bring to your attention a suggestion that may be helpful. Please consider reviewing again KB: https://kb.acronis.com/content/64103, specifically designed to address login-related issues.

Additionally, I would like to kindly inform you that the version of the product you are currently using has not received updates for the past 10 years, and unfortunately, we are unable to provide support for it.

Thanks.