What Is This Error?

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Beginner
Posts: 2
Comments: 1

Hello:

Can someone tell me, in laymen's terms, that this error is that I see multiple times in my Event Viewer on my Win 11 PC?  Thank you very much!

 

Error:

Description:

The AcronisCyberProtectionService service terminated with the following error:

An internal error occurred.

Event Xml:

 

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7023</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2024-01-13T13:47:49.0862196Z" />

    <EventRecordID>118396</EventRecordID>

    <Correlation />

    <Execution ProcessID="1320" ThreadID="1928" />

    <Channel>System</Channel>

    <Computer>RobPC</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">AcronisCyberProtectionService</Data>

    <Data Name="param2">%%1359</Data>

    <Binary>4100630072006F006E006900730043007900620065007200500072006F00740065006300740069006F006E0053006500720076006900630065000000</Binary>

  </EventData>

</Event>

Sat, 01/13/2024 - 15:52
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727

Hello Rob,

Welcome to our forum!

Do you use any antivirus solution apart from our agent? If yes, please whitelist or exclude our agent from there to avoid conflicts or crashes: https://kb.acronis.com/content/36429.

Also, check the event viewer to identify the event and the error: https://kb.acronis.com/content/61335.

Here are some steps to troubleshoot:

Restart the Service:

  1. Open the Services application by pressing Win + R, typing services.msc, and pressing Enter.
  2. Locate the AcronisCyberProtectionService.
  3. Right-click on it and choose "Restart."

Check for Updates:

  • Ensure that your Acronis Cyber Protect Home Office is up-to-date.
  • Download the full agent and perform a fix installation.

If the issue persists, please raise a ticket with our support at https://kb.acronis.com/content/8153.

Best regards.

 

 

Mon, 01/15/2024 - 09:21
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

I forgot to mention in my original post that I'm running Acronis 2021 not Cyber Protect Home Office.  I believe 2011 has a feature called Protection that guards for ransomware and other virus.  The AcronisCyberProtectionService service is set up for automatic and I cannot stop, re-start or refresh it.  Why is it even in my system if I do not have Cyber Protect Home Office?

Also, the other virus protection I have running Mcafee Total Protection.  What would be the file name I should whitelist?

Tue, 01/16/2024 - 22:49
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 2
Comments: 1727
rob pridgen wrote:

I forgot to mention in my original post that I'm running Acronis 2021 not Cyber Protect Home Office.  I believe 2011 has a feature called Protection that guards for ransomware and other virus.  The AcronisCyberProtectionService service is set up for automatic and I cannot stop, re-start or refresh it.  Why is it even in my system if I do not have Cyber Protect Home Office?

Also, the other virus protection I have running Mcafee Total Protection.  What would be the file name I should whitelist?

Hello Rob,

In the KB I mentioned above (https://kb.acronis.com/content/36429), there is a topic named "Solution for Acronis Cyber Protect Home Office/Acronis True Image."

You should whitelist the services/process according to your OS.

Best regards.

 

Wed, 01/17/2024 - 10:33
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.