Dissimilar Restore: No Universal Restore Option

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My wife has an old Dell PC w/Pentium 4 2.8GHz processor & IDE drives that I'm attempting to restore to a Gigabyte motherboard with SATA drives and AMD processor.
I'm using True Image 11 with the Plus Pack, both purchased as full versions.
I'm about to go insane, because I cannot fathom why the Universal Restore option will not come up
when I attempt a recovery; the image is backed up to an external Seagate 750GB drive.
When I back up the newer PC (has XP Pro), and attempt to do a restore from that image, the Universal restore pops right up, like I really need it then.
I've printed the True Image 11 documentation, and attempted to look over the knowledge base with
no success at finding a solution.
Regarding the True Image 11 and Plus Pack, they are the latest versions (Update 1,build 6696) that were downloaded less than a week ago.
Any help would be appreciated, as my wife has had that PC for quite a while and I was really hoping to restore it as close to original as possible.
Thank you.

Tue, 04/19/2011 - 18:01
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Additional Info: The fact that the Universal Restore comes up with the backup as described above does seem strange; and it was a Raid 1 setup, and the Universal Restore still came up, while the manual states it won't work with raid; I'll take their word for it, as it may not complete properly, but it surely starts. The raid disks are not raid any longer either.
More info: I am performing a full disk back-up on the Dell PC (disk is only 80GB), and attempting to recover it to a 320 SATA drive. Probably something really simple, but I'm out of ideals.....

Further info: the Dell PC has XP Home (shouldn't matter, but just giving info).

Tue, 04/19/2011 - 19:40
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OK, terrible night, and my apologies. Still, no "eureka".
I have True Image Workstation 9.1 and the Universal Restore, but the bootable media linux script breaks out on me, and I never get to a screen.
I also have True Image Echo Enterprise Server & Disk Director, and I sure the bootable media used to come up with a Universal Restore option;
and to add insult to injury :), last night when I performed a recovery to the AMD machine, it asked me if I wanted to PURCHASE the universal restore........I'm sure it's part of the package I purchased about 3 years ago.
Any suggestions would be appreciated. I just wish I understood why the True Image Echo had the ability to do a universal restore, although the software obviously wasn't there, and my True Image 11 Home with Plus Pack just does not work. I've read and reread the documentation, thinking possibly that the backup had to be do some certain way....Still no luck.
Again, apologies, no excuse for that. It's just really frustrating to spend this much time and money, and not be able to get results.
Any suggestions & comments appreciated, and questions will be answered asap.
Thanks.

Wed, 04/20/2011 - 13:34
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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No replies, not even from Acronis techs.

Forum was never supposed to have a guaranteed reply time or SLA of any kind.

it was a Raid 1 setup, and the Universal Restore still came up, while the manual states it won't work with raid;

Nowhere does it say it doesn't work with Raid (if it's a physical raid), it just can't deal with software raid organized on windows dynamic disk which (*edit - in case of raid 1, mirror) is not possible on windows xp anyway.

Obviously, no one gives a rats. Or, everyone has an IQ over 160 and I'm just a retard who's to be ignored.

No one has a crystall ball to tell what is wrong, and it's forum mods who request additional diagnostics info (and recomment to open support ticket but nevertheless...)

Wed, 04/20/2011 - 20:00
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

William,

I noticed your posting on the other thread.

It might be late for this, but I just wanted to make sure you created a recovery CD after installing the Plus Pack.

You should see the option when you boot the new computer on the CD.
If the option doesn't show on the CD, it is likely that you have an installation issue that prevented the production of a good recovery CD. You should repair install ATI 2011 and then reinstall the Plus Pack then.

Anyhow, the point is that if you cannot perform the restore operation from the CD, you won't be able to.

Mon, 04/25/2011 - 01:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks for the replies. I've been away from PC's and this problem for a while now, and am attempting to approach this problem from a new and fresh perspective.
I'll restate my original problem with Acronis Home 11 & Plus Pack. I will note however, that with the first Acronis Home 11 I purchased, there was supposed to be a special that included the Plus Pack; for some reason, I had to purchase a Plus Pack update; not sure if this was a mistake or the way things are handled by Acronis, as I do have Acronis 9 & 10, so possibly I was given a Plus Pack update.
Regardless, when I installed Acronis Home 11 and Plus Pack, I was asked for the Acronis 10 serial number which I supplied and it was accepted, and it appeared to install OK.
After installing both on an old Dell (circa 2004) w/OEM XP Home, I created a backup of the primary drive. It does not contain a 'restore' partition, but is only an 80GB IDE drive. I printed out the documentation for Acronis Home 11 & Plus Pack, and followed it as closely as possible; the image of the Dell IDE drive was stored on a Seagate external USB HD.
Okay, I'm all ready to restore to a much newer Gigabyte motherboard with AMD processor, and I finally did get it restored to the SATA drive; however, the SATA drive is 320GB; possibly I missed something important in the documentation, but I restored the 80GB [also, the XP Home on the Dell was a fat32 partition] image to the whole 320GB drive.
Amazingly, it booted up. Unfortunately, the newer Gigabyte motherboard does not accommodate PS/2 keyboards and mice, but has only USB ports for these devices. Neither KB nor mouse were functional, so there I sat with a restored drive that apparently had installed MOST of the drives, but for some reason, wasn't seeing the USB KB or mouse. I pretty much gave up at that point.
I really need to make this transfer to the newer PC because the older Dell is limited to 1GB of memory
and only has a Pentium 4 2.8 processor, and onboard video, which is just barely cutting it with today's apps and the need for a much more powerful machine.
If I can't find a solution, I'm sure I'll go with paid tech support.
Also, please note, I apologize for any unnecessary comments made regarding Acronis or their software; I have no excuse, and I sincerely apologize to the forum members and tech staff.
Thanks.

Tue, 05/31/2011 - 03:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

William.

It is possible that your restored XP is missing the drivers for the USB hubs on the Gigabyte motherboard. Did you try any other USB device to assess this? You might want to try on various USB port.

Tue, 05/31/2011 - 03:28
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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If you end up opening support ticket (not necessary paid in this case), the information that they will request most likely include (apart from usual acronis info on the original computer where TrueImage is installed (http://kb.acronis.com/content/2707), linux report from target (and may be source system) collected using bootable media (http://kb.acronis.com/content/1637) , and c:\windows\system32\config\system file from both source and target (after unsuccessful universal restore applied) computers. (You can boot from bootable media and use file backup to save it as it's not accessible from live system or the restored system that is unusable without keyboard) . If possible, c:\windows\system32\config\system from a fresh windows xp installation on the target system will be helpful too, to see what drivers were missed during UR (but don't post these and config\system directly to the forum).

Tue, 05/31/2011 - 04:08