License Issues with SBS 2008 Secondary Server
Hi,
Few days ago, We've bought 2 Licenses of Acronis Backup and Recovery 10 Advanced Server - SBS Edition.
According to Acronis Sales Department, We have been required to buy 2 Licenses for our SBS Premium Edition: one for the primary physical server and one for the secondary physical server.
After installing acronis license server on the primary server and installing the Acronis backup agent on the same server, everything works okay.
On the secondary server though, after connecting to the license server during the installation, we get the message "there is no license key appropriate for the current operating system on the specified license server"
We've checked in the license server manager that there is 2 licenses - 1 Used(By the primary server), 1 Available, Both SBS Editions.
Any ideas?
Best Regards,
Liran D.
Well.. thats not what the sales people from acronis told me ..
Anyhow, the secondary server is a limited edition of the "Server 2008 Standard" and is a part of the SBS Primary Server domain controller.
Hello Liran and dev-anon,
Thank you for your posts and thank you for your help dev-anon.
Liran, I apologize for the inconvenience and I have forwarded your feedback to our Management team.
If you need to address the licensing issue I would recommend to contact our Support team directly. I am confident that we will be able to resolve this problem.
I would really appreciate if you could get back to me in case you have additional questions.
Thank you.
AFAIK, to check if OS is eligible for SBS version, OSVERSIONINFOEX structure is filled by GetVersionEx function, and its SuiteMask field is checked. As there is no easy way to call it from command line or vbs script, you may execute from command line the following command,
wmic PATH Win32_OperatingSystem Get SuiteMask
that will query WMI and is supposed to return the same value. (unless WMI itself is broken)
SuiteMask is a bit mask, in which (see http://msdn.microsoft.com/en-us/library/aa394239(VS.85).aspx ) if Small Business (0x1) and Small Business Restricted (0x20) bits are both set, it indicates SBS Server that has SBS restrictions (e.g. was not once upgraded to 2008 Standard). If they are not, it will not be recognized as SBS server by installer, but a regular Windows Server, and it will demand a 'server' , not 'sbs server' license from license server, which it doesn't have. If I understood http://technet.microsoft.com/ru-ru/library/cc794703(WS.10).aspx correctly, the second server itself is 2008 standard, it may include licensing limitations regarding domain, but it probably doesn't affect SuiteMask value.
ps - does
wmic PATH Win32_OperatingSystem Get OperatingSystemSKU
on the secondary server return 25 ?
On both secondary and primary server the result is:
wmic PATH Win32_OperatingSystem Get OperatingSystemSKU
ERROR:
Code = 0x80020009
Description = Exception occurred.
Facility = Dispatch