Disk Director Won't upgrade from demo version

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I have installed a boxed version of DD11 Home on a Windows 7 X64 PC. The installation goes OK but when I enter the activation code supplied on the inside of the box and register the software the programme reports that I still have a demo version. If I enter the licence key as returned to me by email from the Acronis website using the change activation key command in the help menu the programme reports that I now have a full version of the product. However, if I try to resize a partition or view the event log the software reverts to a demo version, I have tried uninstalling and reinstalling, entering the activation code manually and by copying and pasting. I have run out of patience. Any ideas - anyone? Attachment shows screenshots of the problem.

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disk_director_registration_issues.zip 518.59 KB
Wed, 04/20/2011 - 22:50
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Mark,

Welcome to our Forum, it's nice to have you with us. I understand your frustration, and will be glad to assist you.

I have carefully checked all our internal resources, and found no mention of a known issue that would match your description, thus the situation requires investigation. But before we proceed, please make sure that you have also tried to change the license from demo to full as mentioned in this KB article.

Should the issue remain, please reinstall the software, saving the following registry key before and after the re-installation:
(Start -> Run -> Regedit) HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
then send it to support directly, and let us know the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Thu, 04/21/2011 - 15:51
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi,
I just brought a Disk Director 11 Home and also faces the same problem. Have also tried changing the license from demo to full but everytime when i want to commit a action, it will again complain that it is not possible due to limitation of demo version.

Please advise on how to resolve this.
Is there an email addr that i can sent to engage direct support on this issue?
Thanks for any kind advise.

Thu, 03/08/2012 - 01:37