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Acronis Recovery Media doesn't fully initialize and reboots the system

Thread needs solution

I am trying to create an Acronis image of an SLES 11 box by booting to the recovery media. The recovery media lets me select "Acronis True Image" but then stalls and eventually reboots the machine.

I am using Acronis True Image Home 2010 build 7160 (latest).

I was using the initial release of Acronis True Image Home 2010 and that allowed be to boot to the recovery media but stated that it couldn't find any hard drives.

I believe the problem is related to the the Areca-1880 RAID controller.

Attached is the Acronis Report...

Please help!

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Update - I tried using Acronis 11 Beta Recovery Media and the system will boot to it. However, it shows that no hard drives are found. I still think this is because of the ARC-1880 controller. Can anyone help?

Suggest you open a support ticket. Along the left margin of this webpage is a Useful Link section, click on the Getting support option and log in to your own personal account and fill out a support ticket.

If any of the volunteers see your posting, they will assist if they can.

Thanks Grover. When click on the link in the below statement I am brought to a blank page:

Please find the step-by-step screenshot instructions in this KB article.

Is the link broken?

Yes, bad link. This is the correct one.

http://kb.acronis.com/content/8153