Cant find AppData in True Image Backup
I have a full backup of my computer that uses windows 7 (SP1). The backup was created using True Image version 2011, build 6696.
In windows 7 I have my operating system on the C partition and my documents on an E partition.
I recently backed up my whole drive and then reinstalled a good version of windows 7 from an earlier backup. This overwrote the C partition but not the E partition.
I now find that I had files held in AppData (which I think should be C:\users\myname\AppData) which I want access to - they were the configuration files for the iphone. However I cannot find AppData on the recent backup. I am sure the recent backup was a full backup as I set it up by backing up both drives but AppData I cant see any more. I can see AppData on the new C partition.
Any ideas why it would not exist in my recent backup please?
Thanks
Bruce
I've got this problem as well. Doing a files backup. Hidden files are set to show in Windows.
This always worked fine before, but I just updated to build 6696 on a new computer... and no appdata backup. It's not that it isn't showing. It isn't backing it up even though it's selected in the backup options.
Edit: Actually, given the size of the backup, it may be there... but I can't see it.
OK... weirdly, if I create a backup of appdata only, it seems to work.
Perhaps related: why do all the files on the pc show up under "Desktop" in the files to backup selector window? Is that by design? Very strange.
With ATI 2011 build 6696 there is a bug with the file selection interface. THis bug doesn't exist with the previous build
I just installed a number of these the last few days - I did not check the version but did notice issue attempting to select "Documents" for file backups on several Windows 7 machines, is this above statement applicable to the newest downloaded version? If so, is there a fix in the near future as I'm sure that it's not properly backing up the documents on the computer, if I do a properties on the Document folder and see 3GB however the backup is only a couple hundred MB I'd say it's not backing it all up.
Thanks
Workaround?
Well, I'm afraid I can't quite duplicate the set of steps I followed and guarantee a particular result, but I created a new backup selecting only appdata, tested that and it worked. So I edited the backup and selected all the other stuff I wanted. Since the "desktop" selection is goofy, I just ignored it... so my desktop is probably not backing up.
But everything else backed up properly, including appdata.
Basically, the way the file selection bug is showing for me is that selecting users/[account]/desktop causes everything in the file selection window to be selected, and unselecting it unselects everything.
How this is related to the appdata issue I'm not sure... but it may well be related. In my earlier backup, appdata appears just fine in the file selection window and is selected but it does not appear to be backing up on that one.
Roger,
Instead of selecting only the libraries type of selection, select the actual folders under C:\Users\ABC\. Leave "desktop" alone if you have the build 6696.
Aaron,
Build 6597 doesn't have this issue.
Hi Pat,
Thanks for the reply. I do this for other users at remote locations - we have recently started using Acronis and do like the product but realizing I am not onsite to oversee, the best thing I can do is to have the ability to save complete folders and sub folders - it's quite confusing to have everything selected or unslected when attempting to do desktop for the user. I'm guessing from what you're saying that the newest version (as of yesterday) still has the issue of selecting or unselecting all. We need the ability to select "desktop" as users save files and folders there (and have for years) at least we have talked them into the backup solution in case of a HDD failure and I don't want to be forced to go back to them now and tell them the backup solution we supplied them with wont do what it should be doing.
Are you saying in the interface when I select "My Documents" in Windows 7 that it doesn't back up the complete folder and sub folders? I can manually select this as you've suggested but why have it as an option for file backup if it doesn't back up what the user expects it to?
One more question comes to mind, I cannot set email to send as it MUST have a username and password - it will send a test message but wont allow me to save the settings without the username and password put in, and the ISP does not have authentication enabled for SMTP so entering the user/pass is not an option, I know this is a bug as it's been talked about. Is there a work around for this issue?
Thanks for your help
Roger
I think I have build 6597 lying around somewhere... are there serious issues with that that are fixed in 6696?
The other copy I've got may also be older than 6597. Not sure... is there a place you can download old builds?
You can download the older builds from your Acronis account. Click the Download older builds and read version history link for TI 2011.
Thanks. Had to hunt a little but found that link. I think I'll roll back to that one. Wasn't having any problems with it.
Aaron,
I came back to 6597 for the same problem, and it is working great for what I use it for: system disk full+incremental images, and *precisely* the backup of the desktop :-).
The problems I had with 6597 were not fixed with 6696.
Unfortunately it's not an option for me to go around to every place this is installed and remove/install an older version.