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event viewer error related to acronis B&R 10 workstation on pc shut down

Thread needs solution

sometimes i check the windows event viewer and see this error

"The Acronis Managed Machine Service service did not shut down properly after receiving a preshutdown control."
source: service control manager
event id: 7043

following this error there is always another one which i don't know if it's related to acronis too

"The server {1A1F4206-0688-4E7F-BE03-D82EC69DF9A5} did not register with DCOM within the required timeout."
source: DistributedCOM
event id: 10010

some system information that can help

OS: windows 7 Ultimate x64 SP1
Acronis B&R version: 13544

any clues to this issue?
thanks to all replies!

0 Users found this helpful

Hello TuffTurf,

Thank you for posting and welcome to the Acronis forum. I will do my best to help you.

Unfortunately we do not have any known issues with such errors. Would you be kind enough to collect this report and contact our Support team directly so that we can investigate this problem.

Please let me know if you have additional questions.

Thank you.