Cannot Resolve Host Name. Check your Internet Connections

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

Hi,

Getting the following message a lot when running a backup:

Cannot resolve host name. Check your Internet Connection. Click Retry to try again or click Cancel to cancel the operation.: User Response: Retry

Any way we can set this to retry automatically rather than requiring us to click retry each time? We know the Internet connection is a bit dodgy, but the backup stops and waits for user input each time.

Mon, 05/23/2011 - 09:26
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Poynter Limited,

Welcome to our Forum, we're glad to greet you here. Thank you for finding time to report about the issue, I appreciate it, and will be glad to help you.

It looks like the notification you receive is not related to the autoretry, which is enabled by default. We would like to investigate the issue, and would appreciate if you could kindly gather System Report, issue description, and submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mon, 05/23/2011 - 16:03
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

Hi,

Ever since I installed the latest update to Acronis 2016, I cannot back up to the cloud.  I get the following message "Cannot resolve host". check ypur internet comnecction"  Back ups to local disks seem to work fine.  My internet connection is fine with other programs.

Thank you

Thu, 12/10/2015 - 05:18
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 3

I found a way around the problem.  I created a new backup onto the cloud and deleted the old backup.  It worked for me.  However I would have been cranky if I had really needed to old backup.

Thu, 12/10/2015 - 06:57