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nonstop backup stopped backing up

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well I guess this is something you don't realize until you need it. I went to restore a file from a directory that is setup for nonstop backup and I realized that the most recent file in the back is from march. I do full backups once a week but of course the doc I need was not included. well I guess I can kiss the file goodbye but now I have to first figure out what went wrong and how to fix it but also how to get the files that were created after march can be added to the backup. should I delete the "MY DOCUMENTS" backup in the "my backups" list?

thanks for the help
john

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There has been some issues with NSB, a non-stop backup that stops sometimes.
I think your best shot is to run a regular file backup from now on...

Hello John and Pat,

Thank you for your posts and thank you for helping Pat.

John, let me provide you with additional help please.

To investigate this issue with NSB I would recommend to contact our Support team with the diagnostic information described in this KB article.

If you need additional help please let me know.

Thank you.