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Recovery fails

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Hi guys,

actually I am having kind of a problem that was supposed to be solved by Acronis True Image 11 incl. pluspack. That was the reason for me to buy this software.

Result: My problem is not solved and no one, I repeat NO ONE is able to help me, neither the Acronis support I am in touch with for weeks now, nor anybody else.

Isn't that sad? I mean is there really no one who can fix my prob???

Kind regards

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Hello Manfred,

Thank you for posting and welcome to the Acronis forum. I will definitely assist you with your question.

Could you please provide more details about the issue that you are experiencing so that we can help you in the forum. I also found your support case in our system and sent it to our Management team in order to avoid further delays.

Please accept my apologies for the inconvenience and if you have additional questions please let me know.

Thank you.

Hi Anton,

could you please email me directly as I don't want to post the complete issue in the official part, that is available for everyone.

Actually, I searched for someone who can assist me better than the guy who was in touch with me before. I think I found the right person now: YOU

If you send me an email, I will translate the whole issue in English for you.

Cheers
Manfred

Anton,

I want to add something to my last comment:

Fortunately, I have solved my problem after hours of reading and trying for weeks now.

Therefore, I actually do not need kind of "support" anymore concerning this issue, but I wanted to help YOU on the long and hard way to improve your own software, so that people, who accidentially face the same problem are helped in a better way than I was.

Do not misunderstand me: I am simply complaining about the support quality given, which was ugly up to now. Apart from the fact, that the guy who helped me was friendly and engaged, his technical know-how did not meet any kind of requirements.

Kind regards
Manfred

Hello Manfred,

Thank you for the follow-up.

I apologize for not being able to contact you by e-mail directly it is against our company policy. We can still communicate via private messages.

Please rest assured that our Management team is aware of the situation and will take appropriate action.

Let me know if you have additional questions please.

Thank you.