BR10 log file error Parallels Workstation/Unknown server type

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Has anyone else had this type of error? I can't seem to find any reference to it in the KB.
------------------
There is an error with the virtualization server of type 'Parallels Workstation'. Error code: 64
Module: 83
AND
An unknown server type.
Error code: 107
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We backup a file server, a terminal server, and a few desktops using BR10

This error shows over and over again in our AMS log file.

Thanks

Thu, 06/16/2011 - 12:59
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I am also getting this same message on one machine and am also getting this message on another machine.

Log Entry Details

Type: Error
Date and time: 6/16/2011 10:07:50 AM
Backup plan: [None]
Task: [None]
Code: 5,439,552(0x530040)
Module: 83
Owner: mcatalfimo
Message: There is an error with the virtualization server of type 'VMware Workstation'.
Additional info:
--------------------
Error code: 64
Module: 83
LineInfo: d2490998ec005cc4
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: There is an error with the virtualization server of type 'VMware Workstation'.
--------------------
Error code: 107
Module: 83
LineInfo: 3d2036302b4dcf7a
Fields:
Message: An unknown server type.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00530040+0x0053006B

Any help would be greatly appreciated.

Thu, 06/16/2011 - 14:10
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Comments: 3268

Hello Juli and James!

Thank you for your comments, I will be glad to assist you.

I have checked our internal resources, and found no known issue that would match the description provided. So we need to investigate it. Could you please gather Acronis Info and exact sequence of steps performed, and provide us with it? 

This information will help to shed the light onto the problem cause, and find a solution for it.

Thank you in advance for cooperation, we will be looking for news from you!

Thu, 06/16/2011 - 14:20
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Thanks Yana
I'm attaching the AcronisInfo.zip file. I had to delete the two .BAK files from it because they were too large (over 25mb each).

A new copy of the same error shows up in the log about every minute all day long, even when Acronis isn't running a backup.
It makes it difficult to find other information in the log.

Best -juli

Attachment Size
67812-96046.zip 7.64 MB
67812-96049.jpg 221.52 KB
Thu, 06/16/2011 - 17:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Here is the ZIP file for the PC with the VMware error. I will send a seperate attachment with the Parallels error. Steps that were taken. I went to 5 of the PC's that I backup, removed the older version of Acronis agent and reinstalled the newer version of the agent. Readded the PC's to AMS, setup new backup schedules and this is the VMware message I get on 1 PC. All the PC's I installed them on are exactly the same Make/Model/OS.

Attachment Size
67878-96055.zip 1.75 MB
Fri, 06/17/2011 - 13:08
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 4769

Hello Juli and James,

Thank you for replying.

Unfortunately it is not clear what causes this issue exactly. I would recommend the following course of action to get it it resolved:

1. Please make sure you are using the latest build of ABR10.

2. Contact our Support team with the AcronisInfo report collected from the latest build.

Please let me know if you have additional questions.

Thank you.

Mon, 06/20/2011 - 09:05
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