Acronis Backup & Recovery 10 Online - Won't backup online

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My company recently purchased 6 Acronis 10 Backup & Recovery 10 workstation Online licenses. I'm running brand new Dell Latitude E6510 machines with Windows 7 Professional. All of these machines are connected to the domain. I set up incremental backups, select the files I want to backup online, and when I start the task, it never completes. It sits at zero percent, says it's running, and never finishes. No files are ever backed up, either. If I try to stop the task, it never stops. I've tried with the machines connected to our high speed backbone and also to a standard Comcast cable internet connection. Neither works. I've check the Windows firewall settings as well. I was able to get one machine one time to do a full manual backup. No other machine will even do that.

I've deleted the task and tried over again, on multiple machines, and it never works. The bottom line is that I don't have the time to troubleshoot this issue because it shouldn't even be an issue.

If there is a quick solution, any help would be appreciated. Otherwise I'm going to need a refund from Acronis.

Thanks.

Mon, 06/20/2011 - 18:29
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Hello Jeff,

Thank you for your post and welcome to the forum. Let me provide you with assistance please.

From your description of your setup the online backup should be working, I am terribly sorry for the inconvenience.

I am confident that with a quick remote session this issue will be resolved, please contact our Support team directly so that we may help you.

Looking forward to your reply and if you have additional questions please let me know.

Thank you.

Tue, 06/21/2011 - 08:00
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Beginner
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I'm not looking for remote assistance. If I need remote assistance immediately after installing this software then this software needs a lot of work and it's not for my company. I was hoping this was an issue that somebody had seen before and had a quick solution for. I will be uninstalling the software today and contacting the vendor or Acronis for a full refund.

Thank you for your response.

Tue, 06/21/2011 - 12:00