True Image Home 11 - booting from Acronis CD/USB key - cannot find hard disk - error message E000101F4
Running Acronis True Image Home 11 - on a Samsung NC20 (Windows XP Home SP3).
When booting from a CD or from F11 option I get the message that Acronis True Image Home 11 cannot find any hard disk drive (errior message E000101F4).
I have seen the post on the Acronis forum: 4659 (http://forum.acronis.com/forum/4659): Acronis True Image 11 home don't recognise harddisk(s)
I can see from that post 4659 that there *might* be solution to this problem and that if a PM is sent to one of the Acronis moderators a ISO file will be provided with a fix.
I sent the PM but have not received a response. Alternatively, would any other user have a fix for this issue?
Victor Warner.
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Been there; you can create a bartPE disk with the Acronis plugin that will find the harddrive, or upgrade to TI2009, which I hear might find the hardrive, or upgrade to TI2010, which I did, and it found my harddrive, although many users on multiple forums report it's a bit buggy ...and wait for the bugs to be fixed-
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Buckman,
Creating a BartPE disk did solve the immediate problem - with the Acronis plugin I can see the local harddisk.
I think I will wait a while regarding TI2010... There still seems a lot of unhappiness with it right now.
Thank you fory our help
Victor Warner
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Hello Victor and Buckman,
let me resolve this situation for you.
I have sent a message with the ISO file to you, it should help. BartPE media resolved the issue because it uses Windows drivers to access the drives, while the standalone version is based on Linux and may not contain some drivers for particular hardware.
Please let me know whether the ISO file resolves the situation you experience, also please do not hesitate to ask me any questions concerning our products.
We are always at your service should you have any further questions.
Thank you.
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Alexander - or anyone who has the solution to this problem
Would you please resolve this situation for me, also? I have ATIH 2010 running on an HPDV7 with Windows 7 Home 64-bit. I tried to get rid of a virus by wiping my C drive system boot partition. But my backups appear to be useless due to some problem with the backup software, ATIH. It cannot find the sys/boot partition.
Jerry
Acronis staff already have an eddress for me.
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Hello Jerry,
Thank you for posting.
I will definitely help you however I would like to ask you for additional info to get a better picture of the issue.
What happens exactly? Are you restoring the backup and it fails? Windows fails to boot after recovery?
Please send me this report collected from the bootable media if your OS fails to boot. Where are the backups located?
Let me know if you have any other questions please.
Thank you.
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Anton - Thanks for your offer to help. I do not know how I could provide the report that you want. My computer will not boot from Windows or from ATIH 2010 booted from a disk. ATIH states that it cannot find the boot partition, and Windows doesn't tell me anything at all.
The backup files are on the same hard drive, in a different partition. The firmware testing states that memory and hard drive are OK, but I suspect a virus or root kit on the Windows 7 system partition. Therefore I would not want to boot from that partition even if that were possible.
I hope you have an iso file for a more robust bootable disk that can rewrite my backed up system files to my system partition.
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Hello Jerry,
Thank you for replying.
If you are worried about any possible viruses, you could try our free Antimalware CD to scan your system. You could try generating that report without booting into the bootable media GUI, please check this article for instructions.
Looking forward to your reply and if you have additional questions, please let me know.
Thank you.
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Anton -
My primary computer (DV7) is down with a hard drive failure. My backup computer is down with possible virus and whatever keeps it from booting at all much of the time. Now I'm down to my 2nd backup computer (DV84), and I'm focused on the primary: DV7. I've already replaced the failed primary hard drive, but I can't put anything on it. Here is what I get when I try to start DV7 with my Acronis TIH 2010 boot disk in the dvd drive:
Starting Acronis Loader...
Acronis Loader Fatal Error: Boot drive (partition) not found.
Press Enter to try to boot your operating system...
_
I have used GParted to partition, format, and set the boot flag. Now I get the "BOOTMGR is missing" message, when I boot with Acronis TIH2010 CD. Why would ATIH care that something is missing from the hard drive? That's not in the job description. The job is to PUT stuff on the hard drive, right?
If you have suggestions, please make them. If you have requests, make those too. Please don't hold back useful suggestions as something to trade in exchange for my response to your (diagnostic) requests. I have enough stressors right now.
Thanks,
Jerry
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Hello Jerry,
Thank you very much for replying.
I apologize for the inconvenience. It is very difficult to say what exactly happens when boot issues occur without specific reports from the hard drive.
BOOTMGR is missing is an error when there is a problem with Windows boot loader. You can resolve it by using the solution from this article.
Please let me know if you have additional questions.
Thank you.
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I bought a new motherboard (Intel) and the record came Acronis True Image 2011.
I installed the product and apparently worked well, but he does not detect the disks when I use the boot disk (E000101F4).
As he came on CD Motherboard has no serial number.
How do I register and get the support?
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Geraldo,
You should contact customer support via Chat to clarify what you are entitled to.
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