More Bugs in version 2011 that have not been fixed for over three+ months

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

I have reported several bugs to Acronis Support and Acronis Managers, and have been working with their support team for over three+ months now, to no avail. They have Remote accessed my PC on numerous occasions and I have supplied various screent prints and allowed them to remote video the bugs I have reported, but all they can say is:- "These bugs will take time to fix as it is the Developemrnt team that is responsible for them. We will get back to every three weeks".

Some of the bugs are listed below:-

When you create a New Backup Task and run it, but then decide to change the name of the backup file for any reason, the changed file name entered is not used for the backup. The only way around this is to delete the task and create a new one.

Also, if you try and change the task name the cursor jumps to the end of the text with each digit entered.

The Main Welcome Window keeps openeing even when the "Show at Start up" box is un-chekced.

The backup on my PC takes 1hr 40mins using version 2010, yet when using version 2011 it starts at 19:00 and does not finish until 05:00 if I am lucky.

The backup size on my PC using version 2010 is 68,175,917kb but using version 2011 it is 191,942,908kb. Surely this cannot be right, when the two versions of software are backing up the same Hard Disc Drives.

The "View Log" that you can click on when there has been a backup failure, opens the actual Log, but only for a split second and then closes that Log and then shows the full list of Log Entries, so you then have to find the failed log from the list and open it to find out what went wrong.

I cannot get version 2011 to take an Outlook Backup, it always fails and reports it cannot find the drive to backup too.

When taking a backup in version 2011, the software slows my PC to an almost stop, and if I cancel the backup it takes over an hour to cancel and release the PC Memory it uses to carry out the backup.

The list goes on and on.

Shame they do not consider the Home User as important as their Business Users and Business Products.

Mon, 07/25/2011 - 10:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 4
Comments: 30

Since no one has commented I'll throw in my thoughts.
What Win version, and what level of MS updates, please.
If you have not, uninstall TIH2011 (and any other TIH) ,
reboot,
(for Win7SP1 64bit) go to C:\Users\user name\AppData\Roaming\Acronis\TrueImageHome and delete at least "common.config" (maybe all 3!)(EDIT: yeah, probably all 3!)

EDIT: also be sure to clear  C:\Users\user name\AppData\Local\Temp  .
and then re-install TIH2011.

The prob with the open screen still appearing makes me think "mixed version", but maybe just corrupted config.
hth (hope that helps)

Mon, 07/25/2011 - 15:52
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 3
Comments: 4

Hi, Thanks for your reply.

I have already done everything you mention and have been working on a two and sometimes three weekly basis with 2nd level support at Acronis, and they have been on my PC using Remote Access on loads of occasions, and are fully aware that these problems exist and have seen them for themselves on my PC.

However, they continually point the blame at the door of their Development Team and say they will take time to fix all the issues I have raised. Yet NONE have been fixed to date.

Obviously there is BIG ISSUES and SERIOUS BUGS in version 2011 that they cannot yet fix.

As said previously, I have returned to version 2010 and don't have ANY problems whatsoever with that version so I am staying with 2010. OS I am not concerned about these BUGS any longer, I simply reported them on this Forum to let other users know about the issues/problems/bugs I have found and that they are not being fixed.

Regards,

Leslie.

Tue, 07/26/2011 - 15:59