Certificate errors when trying to backup

I've repeatedly had the same issue. Each time I attempt to back up online, I get the following message:

"Not all certificates were revoked.

...

Event Code: 0x00980335+0x00980191+0x009800C8+0x009800CD"

Can anybody provide insight into this issue? Or even better, what I might do to resolve it?

Hoping not to wait as long as Ellis has for a response... :-)

Thanks in advance for any help.

I'm having the same problem. The solution offered by Customer Support (deleting the client.crt file) does not fix the problem. Just purchased this product and so far I'm not impressed. It was tedious to install, then it doesn't work, and then Customer Support deserts.

Hopefully someone has a fix for this glitch and I'll end up happy with it.

Thanks for any help

I'm getting this error now as well. Error code: 0x00980335+0x00980191+0x009800C8+0x009800CD. I'm more concerned that nobody from the company has replied to this error in the forum since November 2009???

Same here:

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 1/23/2012 7:12:48 PM
Backup plan: [None]
Task: [None]
Code: 20,250,627(0x1350003)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields:
Message: Command 'Backing up' has failed.
--------------------
Error code: 814
Module: 152
LineInfo: 6b2e054c824433fd
Fields: IsReturnCode : 1
Message: The certification server is unavailable.
--------------------
Error code: 800
Module: 152
LineInfo: 6b2e054c824433fe
Fields:
Message: Could not perform SSL_write() call:

--------------------

I just posted my resolution for this. Please see the other post:

http://forum.acronis.com/forum/22830#comment-97031