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TI 2012 Failure to Launch

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Today I uninstalled TI 2011, rebooted, then installed TI 2012.

The installation appeared to be successful. However, when I tried tried to run the program the opening screen appeared but almost immediately I got the dreaded "The program has stopped working" message & had to exit.

With subsequent attempts to start the program not even the opening screen appeared.

I have tried running the program in compatability mode & as administrator but it makes no difference.

I have tried running the repair option from the installation file but it makes no difference.

I have tried to uninstall the program but although the program is removed from the list of apps in "Programs & Features" all the program files, start menu entries & desktop icons remain in place.

I have uninstalled my security program, disabled startup items, clean booted then reinstalled but I get the same issue.

I have spent (wasted) several hours with tech support today & have provided them with screen shots & system information in the hope that they can resolve this.

In the meantime I am wondering if anyone else has experienced/resolved this issue?

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This kind of problem is hard to diagnose for a user. You will definitely need Acronis support to analyze your installation log and system information.

You could try to restore your computer to a backup before you upgraded, uninstall 2011, use the 2011 clean utility, reboot and reinstall.

Thanks for your reply.

I have now manually deleted the remaining folders/files, run the cleanup utility & reinstalled TI 2011 which is working okay.

Having paid for the upgrade to the 2012 version it would be nice if these issues could be resolved so that I can get my money's worth!

If ATI 2011 is working fine for you, I'd suggest you wait at least until the next update of 2012 to upgrade, if not for the second update. If you need 2012 because of the support for UEFI, GPT, or sync feature, then...

Skyrider,

Did you reboot after the uninstall of 2011 and then reboot after the installation of 2012? This sounds like a TIH component hasn't registered properly.

Colin: I rebooted after uninstalling TI 2011. I did not reboot after the first installation of TI 2012 as I was not instructed to, it just came up with an option to start the program straight away.

However I did reboot after subsequent attempts to repair the installation or reinstall the program.

Pat L wrote:

If ATI 2011 is working fine for you, I'd suggest you wait at least until the next update of 2012 to upgrade, if not for the second update. If you need 2012 because of the support for UEFI, GPT, or sync feature, then...

I'll wait. I've had problems with previous versions of TI which took months to sort out. Can't spare that amount of time to troubleshoot.

Hello all,

Thank you for your posts and thank you for all your help.

Skyrider, let me provide you additional assistance with the case. The issue is currently under investigation and the case has been escalated to our Expert team.

If you have additional questions about the case feel free to contact me via a private message.

Please let me know if you have additional questions.

Thank you.

Anton wrote:

Hello all,

Thank you for your posts and thank you for all your help.

Skyrider, let me provide you additional assistance with the case. The issue is currently under investigation and the case has been escalated to our Expert team.

If you have additional questions about the case feel free to contact me via a private message.

Please let me know if you have additional questions.

Thank you.

Anton,

Thank you for this info, I look forward to an early resolution...