Purchase license for TIH2011 is actually for TIH2012, but software install does not update

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I installed TIH2011 just over a month ago on the 30 day trial. It ran out this morning so I purchased the software. The email I got through says that the purchase is for TIH2012 and that I can download the latest install, which I have done. The issues I have at the moment are:

1. License key doesn't work with TIH2011, not surprising as the email says its for TIH2012 (Activate button is greyed out on Activate screen once license key is added).
2. Having downloaded the TIH2012 install from the email and ran it, it checks for current updates. It reports back that I am using the latest version.

Short of uninstalling TIH2011 is this a know issue? I have look briefly on the forums and not found a solution.

Thanks

G

Tue, 08/30/2011 - 10:31
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Graeme,

If you've installed 2012 it should have uninstalled 2011, so are you saying you've now got both versions installed on your PC?

The auto update check on the installer menu page always checks for the latest build.

If you find with 2012 there is a time lag between clicking on the desktop icon and it opening this could eb due to the default setting of 2012 itself checking for updates everytime you open the GUI, this can be switched off under the help menu.

Are you saying you'd prefer to have 2011 rather than 2012? Most posters get excited about not being able to have 2012 after purchasing 2011 recently. If you really do want 2011, I suppose you could see if sales would swap the serial, but I have my doubts.

Any tasks you made with 2011 trial and images should be available to you in 2012.

Tue, 08/30/2011 - 12:18
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Hi Colin

Thanks for the info. The problem was that the download (from the email received after purchasing TIH2011) was for a TIH2012 installation and when it checked for software updates it said that everything was up to date, even though I hadn't updated to TIH2012 before the TIH2011 trial ran out.

I have since installed TIH2012 over the top of TIH2011. TIH 2012 is now up and running with the correct license. It has found the previous backups I made and I've now set it off updating those backups, although this is taking a long time... I'm guessing that it's making a full backup to TIH2012 format rather than an incremental to TIH2011 format.

I believe that my original confusion was the way in which the TIH2012 install handled the check for up to date software, i.e. does it run a check on the software being installed rather than the software already installed on the HDD? If this is the case then perhaps this needs to be made clearer to the end user.

All that said though - things seem to be running fine apart from the slowness of the backups mentioned above.

Tue, 08/30/2011 - 14:10