Internal error in library. Probably the stream is corrupted.

I am fed up. I have received no response to this post from Acronis. (The fact that you've released a poorly tested and enormously buggy 2012 version and so have "higher than anticipated inquiries" is no excuse). I have gone to the Contact Us page and tried to buy a PPI, but when I click the link that says "buy pay per incident", it simply puts me back on the same page. I finally found how to do it through a circuitous route starting on the My Account page. Why don't they "Buy Pay Per Incident" links on the Support page work?

I do SO like the smiling faces of the different Customer Support and Service people that show up -- hello, Aliya Rakimgulova, hello, Artem Danilov, hello, Andrey Zevakhin, hello, Ed Benack -- if only you actually backed up your stated goals with actual Service!

I have tried as a last resort to BUY a PPI. Why I should have to do this, I'm not sure, but I will report here on how successful this is.

Meanwhile, I am actively looking for other backup solutions, both local and on-line. If anyone has any suggestions, please post them here. I've already found the following pages:

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Online backup support is free during subscription period. Just pick the right product on the webpage where it's to be picked - not TI 2011, but online backup.

Thanks for the comment, but I don't think you're right (maybe if you only use online backup, instead of having it as part of True Image).

This is exactly what I did:

-- Clicked on Support (upper right of page)
-- Clicked on Contact Us (center right)
-- Chose Online backup as the product I wanted help on
-- Logged in
-- Chose Acronis 2011 as the product I have. My other choice was standalone online backup, which is not what I have.
-- Page says my support program expired in September 2010, and gives me the choice to buy a PPI (and the link does not work -- it returns me to the same page).

I have purchased a PPI, but I don't have the patience to use it right now. I have to wait until I'm less angry about this.

My other choice was standalone online backup, which is not what I have.

I vaguely remember a recommendation to select exactly standalone online backup in case of all problems with backing up to/from online storage, no matter if it is a standalone one or the part of 'normal' Trueimage.