Error Faild to execute the command 8d165e86fb819606

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Please can someone help me. We installed ABR 11 but when
we tried to back up to tape it shows an error and cannot create personal vault on tape. but with backing up with folder to folder its working fine.

attached some screen captured error

TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
Additional info:
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819606
Fields: TraceLevel : 1, $module : C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 90
Module: 67
LineInfo: ff11bd907bd9df10
Fields:
Message: Unknown ID. Cannot get a library using this ID.
--------------------

Attachment Size
sysinfooutput.zip 6.47 MB
devicemanager.jpg 88.79 KB
backup_error.jpg 155.74 KB
vault_problem.jpg 95.7 KB
tapemanagement.jpg 116.55 KB
Mon, 08/29/2011 - 07:25
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

very good suport message is almost a week no one reply
how can we solve this issue for our customer who bought ABR 11

Sat, 09/03/2011 - 13:17
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 27
Comments: 1940

It's not an official support channel ( that is roughly here http://www.acronis.com/support/contact-us.html ) it's a community and apparenty not a lot of people feel to advise regarding tapes.

Sat, 09/03/2011 - 15:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 159
Comments: 518

Hi Ed

Please ensure you have no other backup applications installed on this server (eg, applications you use to use with the DDS tape drive you have installed)... Also check if you have a service called “Removable Storage” on your server if you do ensure it’s not started, if it is STOP this service and if it’s something that is not needed disable it or at a minimum set it to Manual start-up type.

After doing this I would recommend rebooting your server to see if that fixes the issue (you can also try and re-starting the Acronis services if a reboot it not possible).

Would be interested to see how you go with this or if Acronis support helped you fix this solution it’s always appreciated if you could share the findings to help any others that might come across the same issue in the future.

Sun, 09/04/2011 - 23:30