Problem many Indexing-Tasks and Acronis-Support is very bad

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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hi,

I have send the following problem "many Indexing-Tasks" to acronis-support at 28. august 2011 and become no reaction from the support till this day!

This is the problem:
Acronis Backup & Recovery 11 do not work properly! The system has many Indexing-Tasks. Two Indexing-Tasks stay on zero percent for over 9 day's. All Backup-Jobs must be deactivated, the Indexing-Tasks block the storage nodes and no backup work!

the Case-Id is: 01024120

I hope the support here is better.

Mon, 09/05/2011 - 11:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 24
Comments: 3268

Hello Alexander,

Thank you for finding time to report about the issue on Forum. I understand your concern, and will be glad to assist you.

I'm sincerely sorry that you've encountered such issues with the product and support. I have checked the case, and case see that it has been escalated to the next level of support, and currently our Experts team is working on it. I have sent an update request to the team, you should be contacted and updated shortly.

Unfortunately at the moment there is nothing we can help you from our side on Forum, as it's not a support channel, but mostly a Community, and the issue has already been passed to the Development and Experts team. Rest assured I have forwarded your comments to the Management team as well, and they will keep tracking the case in order to make sure that your case is handled in the appropriate way.

Please let us know if there's anything else we can help you with, we will be glad to.

Thank you!

Mon, 09/05/2011 - 12:12