Vista System Repair doesn't work after Acronis Recovery

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Posts: 6
Comments: 16

Hi. I did a True Image mirror of Drive C: of my HP Pavilion Entertainment PC laptop (OS Vista Home Premium v. 6) yesterday. Then today, realizing I had forgotten to do the same for the Recovery Partition (Drive D:), I did an image of Drive D:, including an update of Drive C:.

Then, following expert advice, I deleted the partition and started uninstalling programs. After trying twice to do this with Symantec Live Update (which produced no window or menu, except one to say that the process was already running), I rebooted, got a genuine, old-style BSD, and had to re-lay the mirror image of C: and D:. It seemed to work, but the half dozen Restore Points had not only disappeared, but I couldn't even get System Restore either to restore or to create a restore point. Specifically the message I got was:

"There was an unexpected error in the property page. Incompatible version of the serializing package. (0x8007024)
Please close the property page and try again."

I think I must have selected an incorrect option when restoring. Can anyone see where I've gone wrong?

Thanks

Fri, 10/16/2009 - 00:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 17
Comments: 2991

Hello Robert,

Thank you for using [[http://www.acronis.com/homecomputing/products/trueimage/ | Acronis True Image]]

We are aware of the issue, our developers are working to create a fix.

I may recommend you to try the following:

Please restore the entire hard drive without resizing the destination hard drive again and make sure that you enable the "Restore disk signature" option.

If this doesn't help, please create a case concerning this issue.

You can create an e-mail request on this page, under Contact us click on the Start here button and follow the step-by-step guide. Please attach the sysinfo file to your message:

- Open Start\Programs\Accessories\System Tools\System Information;
- Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";
- Send us the saved file.

Thank you.

Tue, 10/20/2009 - 09:10
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