ATIH 2011 Build 2, Nonstop Backup pauses and tray icon disappears
I've been running ATIH Nonstop backup successfully since the first of this year with no problems. Yesterday, 9/8/11, the program began popping up a notification that it was being paused, then the icon disappears from the tray. Opening the main program window and restarting NSB results in the same behavior after a minute or so, as does rebooting the computer. The Acronis services are running, I have no system resource issues that would cause the program to pause, and I can't find any useful information on the Acronis site to help correct this. Can anyone enlighten me on what is going on and how to fix it?
Thanks for the suggestion. I tried doing the repair installation, and that did nothing to fix the Nonstop Backup problem. I then tried exporting my backup settings, removing the entire ATI program (add/remove programs) without deleting the NSB file, reinstalling the program, then importing my old backup settings. That method also did not work. I then just deleted the old NSB task and files completely and set up a brand new NSB task. So far, this one is working again. But of course I lost all the previous file versions I had in the old NSB file, which is the only reason I use NSB anyway.
Gotta love buggy software that doesn't even come with real support. Next time I'll use freeware. If it takes a dump, at least I still got my money's worth.
Sorry it didn't work for you. But you didn't have to delete your previous Time Explorer Storage folder. All you have to do is (while NSB is not running) rename it to "Time Explorer Storage.old" or something on that order. Then when you start up NSB again it will automatically create a new TES folder. All your previously backed-up files and settings are still in the ".old" folder for you if or when you need them. If you needed something from the "old" TES, all you would have to do is (a) stop NSB, (b) rename the current "Time Explorer Storage" to "Time Explorer Storage.new" or something like that, rename your "Time Explorer Storage.old" back to just plain "Time Explorer Storage," and start up NSB, retrieve your files, then reverse the process to get back to the present. I've done it a few times already and it has worked flawlessly. I love ATIH 2010. It has served me well.
Frank