[Case 01277486] installation fails [ ref:00D3Zcb.5005DToIo:ref ]
5-ого сентября отправил запрос в ТП. До сих пор ни ответа, ни привета
- Log in to post comments
I'm not really sure what you wrote (maybe English would be better as it is quite universal language ;) ) but I contacted directly some Acronis staff who wrote in this forum and I disputed my payment too. I got my refund from Cleverbridge. I'm quite happy now :)
- Log in to post comments
Yamenko,
Not sure why Marfa insists on writing in Russian on the open board, but Google thinks he said 'On 5th September sent a message to TA, no answer so far, not even a greeting'. His second post says 'thanks'!
So he may have got a reply via PM or he was being sarcastic and hasn't received a reply as yet.
- Log in to post comments
Ok. It seems that my "solution" was useless. Thank you again. :)
Btw. I tried to translate that later message "спасибо" via Opera Easy Translation extension but it cannot translate that.
- Log in to post comments
I wrote Russian because I need an answer from Russian team. I've created ticket [Case 01277486] installation fails [ ref:00D3Zcb.5005DToIo:ref ] on 5th September, but still don't have answer on it.
My 'thanks' was an irony
- Log in to post comments
Hello all,
Thank you for your posts and your kind help.
Марфа, let me provide you additional assistance with this please.
I am sorry for the delay with the response. This problem requires additional investigation and I have notified our Management team about the situation.
Please feel free to contact me directly if you have additional questions about your case.
Thank you.
- Log in to post comments
So, I just need to wait?
- Log in to post comments
Hello Marfa,
Thank you for taking time to contact us.
We are aware of the issue you have reported, the case number is ATIHIIOXII-5995.
I am sending a new file to you via PMs, please check the software functionality.
Thank you.
- Log in to post comments