Backup & Recovery 11 - remote installation problems

Update:

If i manually install the agents on the workstations, i can then add them to AMS and create backups without any problems.

But a known license issue then occurs again, the manuall install of agents on workstations says "no licenses available" because they try to steal my advanced server 11 license, when they should steal advanced Workstation 11 license.

I can as a workaround choose "Change license" on my AMS server.

But it is not a very smooth solution because i everytime must change it in AMS.

THe push agents should function, because they did in 10 version.

We are having the EXACT same issue!

This is definitely not a port issue. We have firewall off in our domain environment. We can push install all day long in version 10.

I will let you know if we find a solution, but it looks like yet another bug. Interestingly, I finally decided to go with a new install on a new server just like you becuase of the enormous number of issues. I have already invested over 100 hours trying to get this product to work. We really need some of the new virtual features, but I'm about ready to throw in the towel and say version 11 just plain doesn't work.

Hello ULF and CIS Admin,

Thank you for your comments, and for reporting about the problem.

There can be several reasons including the issues with connecting to the License Server. It's impossible to say for sure without additional investigation.

Could you please send us MSI log from the problem machines and Wireshark? It might shed the light onto the situation.

Thank you for cooperation and patience.

I have the log files with the error messages in them already. Where would you like me to send them? There is propriatary information in the logs and I cannot post them on the forum.

In a way it is good to know that i am not alone.

And i find this extremly strange that Acronis releases a new version without a working remote installation.

What is even more strange is that the new build that was released last week has no working remote installation either.

I cannot believe this. Because remote installation should be one of the most important options in a agent based backup solution.

To let this option slip for two different releases, i am speechless.

However, since it took time to get answer here, i has been in contact with one of the other agents and once again send acronisinfo.zip to your ftp-site.

And i have once again been told that this in fact IS a bug even in this build!!

But just to hopefully make things even faster i can upload msi and wireshark logs, if someone just tell me where.

Same problem (I think) here, experienced it with ABR 10, ABR 11 and now also with ABR 11 build 17311 also:

When remotely installing the Windows Agent, 'Agent Core' is installed successfully. 'Windows Agent' reports through the install process that it was installed successfully, but in fact it is NOT installed. Other components like Deduplication and Universal Restore are not installed either.

If you don't realize that the windows agent is missing and try to make a backup of the client, you will find that you can back up using the 'Files' method, but not using the 'Disks/Volumes' method (no disks listed).

If the components are manually installed by running the .msi installers from the client directly, everything will work properly, so it is just an issue with remote installs. Tried with no firewalls running, etc.

I would like to know: Has anyone been successful in using Remote Install??? If works under certain conditions, perhaps we can figure out what the issue is without waiting for Acronis to fix it.

JDC

HI@all,

we have also big big Problems with ACRONIS B&R Virtual Edition 11.
I also can´t install remotely. Also he tells me, if I would like to add a Machine to AMS that he has no licence for Windows Agent.
If I try to backup over the Hyper-V Cluster he moves the Cluster to the other Server and than the Backup Task does not work on - he is running and I cant stop it, but he is not backing up!!! Also we have an old recovery Task standing in the plan - if I would like to deleate it, the Management-Console hangs up.

Sorry - Acronis was alwasys a good Product but B&R 11 isn't it any more!
When will be a working Version released?

Your´s
Stefan

Seems that many people have this problem.
And as i wrote earlier, Acronis Agents has told me it is a bug.

I have also noticed that in the latest build of Acronis 10 i cannot remot install agents.
But in previously released builds i could remote install.

But now in Acronis 11 it is impossible to remote install.
I have tried everything i could think of.

I am using Domain Admin accounts everywhere, no Windows Firewall enabled on the clients OR the AMS.

Full network connectivity 1 Gbps all the way, 1Gbps NICs.

Same subnet, same physical Switch.

I Have even tried to connect the server and clients manually on the same TP-cable.

I cannot think of anything we can do as a workaround until Acronis fix this problem.

But i totally Agree with Jay Carter. If someone figure something out before Acronis, please tell us.

Acronis B&R was really great, but now it is worse then ever.

And Jay Carter, exactly what you describe with the agents is my problem to.
Only thing installed is Agent CORE.

But in my case i get error message in remote install. But Agent Core is in fact installed even though error message appear.

BUG!!

This is really getting on my nerve.

And it takes LOOOONGG time for the remote install to be "Finished"

Hello everyone,

Thank you very much for your posts.

I would like to help you with the remote installation issue when it fails with this error: "Failed to execute the command. Remote installation"

It is caused by Acronis Backup and Recover 10 Upgrade tool. Please uninstall it and re-attempt remote installation.

You can also check this KB article for additional information.

Please let us know if you need additional help.

Thank you.

Hi Anton -

Thanks for your suggestion. Unfortunately, this is not the problem. I built a brand new server for 11. There is nothing related to version 10 on the new server. There is no Upgrade tool installed on the new server - so there is nothing to uninstall.

Yes, we all need this issue resolved still as far as I know.

Sorry - one additional note, we don't have the upgrade tool on any of our clients either. Also, the install fails on a brand new, out of the box Windows 7 machine with nothing installed but the OS.

Thanks.

Same here as CIS Admin says...problem exists with clean install of Win7 or WinXP.

I also agree with Ulf - remote install takes far too long, especially when it does not actually install anything!

Does anybody know where the installer logs are located (either on the server side or on the remote client)? There has to be a clue somewhere.

One other remote install issue: If I try to perform the remote install from a client machine with just the mamagement console installed, the installed components on the mgmt. server are never located. I must always run the remote install from the console of the mgmt server - then the components are found, but of course the install still does not complete!

I've only got 30 workstations to deploy, and this is completely frustrating - I can only imagine a site with hundreds to deploy!

JDC

Hi All

I decided to give this a test internally, so build up a Windows 7 (with SP1) system and tried to deploy ABR11 agent to this new PC from our backup server. All seemed to go smoothly for me though, I also tried this test with a Windows XP 32bit system and also managed to successfully deploy using the “Install Acronis Components” option located in the Tools menu of our backup servers ABR11 management console.

With the Windows 7 install I also created some screenshots that might be of help for some (please find them below)

Here is some idea’s on why I think I might be getting a different result perhaps:

- Our backup server is running ABR11 Build 17318 (latest build, please ensure you are as well)

- Ensure the correct preparation is done to allow Windows to accept remote installations, details can be found by pressing F1 when selecting a machine to deploy to or by using the following link: http://www.acronis.com/support/documentation/ABR11/index.html#13085.html

- The Windows 7 disk I used included SP1, I don’t believe there is any issues if you don’t have this installed but might be worth looking into.

- Ensure when deploying to Windows XP you have at least SP2 installed and that it’s a “professional’ edition of Windows XP

- Ensure the user you are authenticating with has right to perform remote installs (Administrator account)

Sorry I could not be of more help but hopefully some of the suggestions above or screenshots might help out.

If you are still having issues after checking the above it might be a good idea to log a support case with Acronis as some debugging might be required to find out what is causing the install issues.

Look forward to an update when you can.

Just like the others say, i have also tried on Clean Installed Windows 7 Pro X64 Clients.

No upgrade tool or anything at all installed.

Acronis has confirmed this to me as a bug.

I have not yet tried the latest build, as i did not know that it was out yet because it was not long ago the previosly released build was out.

I have a support case open, and when it is resolved i will post here as quickly as possible.

I will also notify if the build that Datastor Australia comment about worked.

Datastor Australia: Thanks for your post! But all you are mentioning is the exact prereqs as i have..
But will try the new release today.

Ok i have now tried with the latest build.
No success!
Same error, same as before with everything.

I have reinstalled the server from scratch, reinstalled Windows 7, reinstalled ACRONIS 11.

Same long waiting time.

Same error.

In about 8 minutes an acronis agent is about to call me, and i will keep you updated if anything changes.

Hi Datastor Australia -

You failed to mention if you were running in an Active Directory Domain Environment. From your test it sounds like you were not.

We are in a domain environment. I have also followed all of the requirements for remotes install. PLUS, we have been running version 10.x for over a year and have been remote installing with no issues. We are still running version 10.x becuase 1) Upgrading the existing environment is an utter failure for a multitude of reasons. I finally gave up on upgrade and decided to do a full re-build and migration. 2) Brand-new server install can't remote deploy. We have well over a 100 deployments, so remote install is a must. Basically I'm stuck until this issue gets resolved. In the mean time, version 10.x continues to remote install with no issue, so I definitely do not think this is a configuration issue on our envioronment.

Also Datastor - are you using upgrade licenses or full licenses?

Jay Carter: You can see the install logs by opening a windows explorere from the SERVER and navigating to the admin share of the client that the install failed. E.g. \\ClientMachineName\admin$. There are MSI logs there.

I reviewed them and found the remote install is failing because it is failing to get a license from the license server. Not due to communiation though. I believe it is failing to get a license because Acronis has a bug when you are using upgrade licenses. Since acronis can't get a license, it's incorrectly reporting a communication issue, but really just didnt' get a license key it wanted. I was given upgraded licenses becuase we have rights to version 11.x because we pay maintenace. This means I have to have both 10 and 11 version licenses available in my license server, even for a fresh install. (Acronis: if you are reading this thread, I'm REALLY disappointed about the upgrade licenses) Really, I believe I should have been given Full version 11 licenses since we have kept our maintenance current. I also believe if I had full version license keys, I wouldn't be having this issue.

Are there other people having this issue also using Upgrade licenses?

I have sent Acronis Support, wire shark traces, install logs and acronis info reports from both clients and the server. An advanced technician was suppose to get with me, but that was almost two weeks ago. I can't seem to raise them now. My case is listed as CRITICAL in my support. I will post to this forum if I learn more.

Thanks

Hi Ulf, Thanks for confirming the new build did not fix the issue for you, that is not good news!
CIS: The test system’s I put together were not connected to a domain at the time so perhaps that will help support narrow down the issue and as Ulf has reported Support have confirmed a bug hopefully they have already found the cause and are working on a fix for this issue.

Also with the testing I was using full ABR11 product keys and not upgrade keys as you currently have, I see in the new builds they have addressed some issues relating to upgrade keys so perhaps this will fix up this error that is reported in the logs but by the sounds of Ulf’s testing it has not fixed the end result.

What might be best is to post your Acronis case# in this forum and I will see if I can get hold of an Acronis support agent to get this support case escalated for you.

Very sorry for the incontinence and hopefully Acronis will get these issues sorted out shortly or be able to offer a work around in the mean time.

Yes, an agent was connected on a remote session last friday, and collected logs and looked once again at the problem just to see it with their own eyes.

I Think the case is at a pretty high level already, but i am unsure when this issue will be fixed.

Hopefully they can tell us how to get around the problem, and find the cause.

And CIS Admin: Your theory about the licenses does not feel wrong at all. Because i am running upgrade licenses.

I think just like you said, that we SHOULD get full licenses because we are paying for FULL version.

Now i must have all my ABR10 and all my ABR 11 licenses in license server to make this work.

At the moment there are about 100 keys in my server. Feels a "little" bit to much if you ask me.

So for now, there is not much to do but to manually install the agents on the most critical machines.

Hi Datator -

The case has already been escalated. Thanks though.

Ulf - I have the same issue. My license server is very cluttered. We have 100+ licenses, plus virtual licenses and now all of the information is doubled. Almost unreadable. Plus the license server performance for us has been negatively impacted.

Ok let me give you an update.

The case is closed, but unfortunately not completely solved.
But i got som info on what has happened.

The thing is that Acronis is Aware of this, and the developers are working on a solution.
They dont know when it will be released but promised that they are giving it high priority.
So for now, i can accept that it is indeed a bug like previously stated.

The explanation i got from the agent yesterday was that when you do the initial installation of the Acronis Server, you got the choice to let Acronis create the accounts that is necessary for remote installation and other things.

And if you have Acronis in a domain enviroment (like me) the domain dont accept the Acronis accounts.

Well, yes this sounds like a correct answer, but i cannot in my mind believe that this is an option, to have a not working solution as the standard choice in the initial install.

If you look on your client services (start, run services.msc)
I think you can see .acronis agent user on the acronis services, and also system logon.

When changing this to a domain admin account on the local machine, it works.

But the problem is when i want to make my first installation on a clean machine, fresh out of the box, how can i possible enter account when the services does not exists. You see where i am going with this.
Acronis tells me to use domain admin accounts on services that does not exists :)

And of course i enter domain admin credentials when i do the remote install.
That does not help, because as i said, Acronis WILL USE .acronis agent user, even when using domain admin.

Extremly disturbing bug!

So i will continue to use Acronis 10 untill EVERYTHING is fixed in Acronis 11.

That should not take long time i hope.

I hope some of you got things cleared up by this, and hopefully you can understand my English :)
Regards Ulf

Hi Ulf -

Thanks for the update. You have gotten farther than me with support.

When I installed I chose not to have acronis create accounts because I'm in a domain envrionment as well. However, we use a domain account with domain admin rights created especially for acronis. It makes sense that it would fail if acronis is using the incorrect account.

I am forced to wait until everything is fixed too and will be remaining on version 10.

After upgrading to build 17318, the acronis components are no longer registered on the management server.

This caused me to attempt remote installation by browsing to a folder with the extracted components in it. This worked perfectly to upgrade machines with existing components frm build 17311, but it still fails on a clean install to a win7 client (Agent core installs OK, then the same license errors in the windows agent .MSI log).

So, maybe some progress has been made in build 17318, or perhaps using the browse method instead of installed components is a workaround for those trying to upgrade?

Any ideas on getting the installed components re-registered? Just doing the manual install as suggested for ABR 10 did not help.

JDC

Same here

We are evaluating Acronis 11 Server Adv. and WS Adv. for 150 WS, so the deploy functionality should really work. But yeah, latest Build 17318 and can't remote install on WinXP/7 32bit or 64bit. Of course UAC, Firewall and all the other settings are ok.
Strange is, I'm able to deploy the agent to some remote 2003/2008 Servers, but really only to Servers. So it really could be a license thing.

So, any news about this bug?

Wayne

Hello all,

Thank you for your comments.

I am terribly sorry to hear that you have experienced difficulties with our product. I have gone through the cases that were submitted and I am afraid each specific issue has to be investigated individually.

If you do not have a case with us please get in touch with our Support team so that we can troubleshoot these remote installation problems.

Please let me know if you have additional questions.

Thank you.

Hi Anton

I opened a ticket (01325802) now and just wanna let you know what I figured out until now in our case.

1. Followed all your Acronis 10 documents in the knowledgebase which related to a deploy problem, also the 19140 document
2. Changed all Acronis services to use the Domain Admin for Log on
3. Checked out the system log on my clients and there is always the following entry in the system log if Acroinst tried to deploy the agent:
"The service" "Acroinst" "could not connect as "".\admin"" with the current password because the following error.: Logon failure: unknown user name or wrong password.

Translated the error from German to English, so maybe it's not correct word by word, but the meaning should be the same ;)

4. Checked the credentials of the Domain Admin I try to deploy the agent many times, they are definitly correct and the Domain Admin is in the local Administrator group on every computer.
5. Tried also many different ways for the user name. As example just as "Admin", as "DOMAIN\Admin", as "Domain/Admin", as "LOCALCOMPUTERNAME\Admin" for using the local Admin but I got always the same error.
6. I'm able to map a network drive from the server to all this computer without any problem
7. The acroinst.exe is always deployed to all the computers and located in the Windows directory

Could it be that the Acroinst is not providing the credentials to the Computer as it should? Maybe a UTF8 bug and that's why it happens not at every customers?

Hello Everyone

I was informed yesterday that my case with this issue has been sent to development. I have no idea when/if this will be fixed or quite frankly what that really means.

I have not had any contact reference my case since providing all the logs. Based on what I'm hearing, this seems to be a bug in a windows domain envioronment. Upgrade licenses may or may not be a factor. My personal recommendation is the following. If you have version 10 installed, keep it and don't waste any more time trying to solve the remote installation issue. There is no workaround and the product simply does not work. If you are looking to purchase, do not purchase this product if you need remote installation in a domain environment until remote installation has been fixed or confirm that you can down grade to the latest build of version 10.

I really agree with you CIS Admin.
I use Acronis 10 and it is really good. But it is sad, and it is very strange that Acronis 11 does not work.

And Anton: I dont think you should look att ALL cases individually, as so far as i can understand many users have the exact same problem.
I do not think all of us has different problems.

All of us has the maximum rights user accounts, we are domain admins, we dont use firewalls.
And we are deploying to workstations.

Look at the big picture instead, your remote installation is defect, and is a big bug.

Myself really think that this is a credentials and/or license related problem, because sometimes in previous builds Acronis 11 complains about wrong credentials to access vault and other things, even though i am 100000 % sure about correct credentials.
This has been corrected in latest build, but i cannot trust that it is corrected on all occations.

Myself uses upgrade licenses, and many others are also using this.

And i have had some license trouble with Acronis 11 in the past, but this has also been corrected in newer builds.

So please Acronis, "Listen" to what we are saying, and please investigate both license and credentials for this problem.
I dont think this many of us are doing something wrong.

We cannot have a more open and friendly network for your product as we have disabled all security features on the planet for this to work!

Ulf, CIS Admin

I'm just curious, is your AD set up in English? I guess in our case it's really a UTF8 problem. We ran also in a problem with HP DataProtector because our AD is in German. So that means some products are looking for a "Domain Admins" group in the AD at their setup routine, but badly, in a German AD 2003 Forest there isn't such one, this group is called "Domänen-Admins" like all other groups have also other translated names. So if the setup routine of the application is not smart enough for handle this, the application fails with not having enough rights at some point. The same problem we had with the workstations and some pushing agent apps. There is a "Programme" folder instead of the "Program Files" folder and so on.

That's why it would be interesting if your set up is in english or if you have swedish OS on your workstations.

Personally I stuck here now in my evaluating process. I really like the Acronis Management Interface and the features, but they have to work of course. I read now also many other topics here in the forum and I'm not sure anymore if I should give Acronis 10 a chance, or if I just should buy the StorageCraft product, which works just fine from beginning on and in addition the Universal Restore feature is for free at their product.

Another thing is the Acronis Boot CD which is Linux based. We use now more and more some Revo3 SSD harddisk from OCZ. They are PCIe cards which need a special driver and I was still not able to implement this driver into the Emergency CD from Acronis. StorageCraft is using WinPE and it was very easy to implement some additional drivers.

And just my opinion, I know and I understand that every software manufacturer has to protect their products with a license system, but in my opinion Acronis is doing that too extreemely. In other words, they were supposed to learn how to distinguish between home user products and business products and not a mission-critical application to become unusable by the complexity of the license examination.

Hope the Acronis Support will fix this problem in the next days, because I have to decide.

Wayne:

We are running English language on all our servers.
It makes things easier :)
No multilanguage och language packs. Just original English operating systems.

However, the clients is Swedish client Operating systems.

But all servers are English.

Hello,

I'm currently trialling the software and I'm having the same problem; Core installs in a remote installation but nothing else., same error messages. Manual installation works fine.

Can I provide any information about the issue to help towards resolution? Is there currently an estimate about when the problem will be resolved?

Hello -

I am in the US, so everything is in english. We have some SSD that use Sata II/III and have had no issues with the restore disk. But these SSD do not require a special PCI card. In fact, I just upgraded to SSD in my laptop and used acronis to image it. But this all version 10 - including the restore disk.

We have had some issues with upgrades failing and constant issue with orphaned backup files in the vault. But I have worked through or just put up with these issues. The main reason we chose acronis (almost 2 years ago now) was because of the reliable and easy to use restore process. We have never had an image that we could not restore. Our server backups have been very reliable and we rarely miss backups. I have used some other products that had unreliable backups and the restore process failed 3 out of 4 times during testing. A backup image is no good if it can't be restored. The reliability of the backups and restores out weighed the other issues for us in version 10. I can't speak to version 11 because I have yet to get a working installation. I have no experience with the other product you mention.

Bob: I dont know but i sure hope they are working day and night to fix this stupid problem.
This should be the number 1 feature to work besides the actual backup function.

Same issues. Never have these problems with backupexec. The management portion of acornis leaves ALOT to be desired.

Hello,
any news ?

HI,

I'm very happy to know that this problem has two months old and isn't resolved... nobody tolds it to me and I lost a lot of time trying to resolve...

What really is boring me is that it was working not TOO BAD with version 10...
but I have been obliged to upgrade to 11, because the support refused to help me in version 10.

I'm without any backup for more than one week on some servers and impossible to resolve it.
and now one server makes 2 backups instead of one...
Each time I touch something on one task (server), I have collateral dommages on others.

I already have these problems of licences and clients from 9.7 to 10...: impossible to deploy the clients and licences "come and go" without any reason.
The AMS is a joke machine: when he wants, he stoles a server licence to a server... so, no backup... and obliged to install manually the client.
Unfortunately, I haven't my servers worlwide: I'll get a lot of travelling miles.

PS: I don't know what's happening on support desk, but no news for 14/11!

I agree with Jo dam. 10 worked ok, but Acronis refuses to help with 10 issues, and says that i should upgrade to 11 to solve my problems.

But as we ALL know, Acronis 11 does not solve problems, it causes problems.

I am very dissapointed in Acronis ability to help us customers with this huge problem.

I have not heard anything since a couple of month ago, and we are currently looking for other backup solutions. But it is sad, because for workstations i think Acronis 10 is the best out there.

A shame that Acronis does not help me with 10 version, because i have paid for licenses..

Same with the 11 version.. IT DOES NOT WORK!!! But i have paid for that to.

It is almost a year now with Acronis 11 not working.

This must be a real disaster for both Acronis and their Customers.

I dont think you should treat us like this.

Same Problem here.

Hello everyone,

Thank you very much for your feedback, we really appreciate it and I want to help you with your questions.

Mikhail, at the moment there is no universal solution to remote installation problems. Each issue needs to be investigated separately and the best way to do so is through our Support team. I did not find any new open cases in our system. We also have this troubleshooting remote installation issues guide here.

jo dam, I checked our internal tracking system and it appears that older issues related to remote installation were successfully resolved by a member of our Expert team. The current case that we have open with you is currently under investigation but I am certain that we will be able to resolve it.

Ulf, we do not have any open cases with you at the moment. We released Acronis Backup and Recovery 11 on June 21 2011. I will forward your feedback to our Management team regarding the issue with ABR10 support.

Felix, could you get back to me with the case number for the remote installation issue please?

Looking forward to your reply and if you have additional questions please let me know.

Thank you.

Hi Guys

After I opened a ticket and sent their Level1 support all the information they demanded, including some Wireshark traffic captures from a testclient and showed them with Teamviewer what happened on our systems, I reached now the Level 2 support finally. Today I sent to the L2 now again a few informations and hope he will be able to escalate the bug to the development department. Btw, after I told them that many customers have the same problem as they can see in their own forum, I got the answer, that the forum isn't relevant and has not any validity for them. I hope it was just the opinion of a frustrated single support employee and not the official opinion of Acronis.

@Anton "I did not find any new open cases in our system."

Then I really don't know what you guys are doing with your case system! Check out case 01325802 and  01368687.

Regards

Wayne

Hello Anton,

case 01401162

thanks

Felix

Anton: Of Course you dont have any open support cases right now, because you have closed them all.
Just look in your system, i have have several support cases open.

The problem is that all cases was closed with some form of work around solution, but i cannot live with work arounds for my whole life, i think this should have been fixed a long time ago.

I has been relesed many builds, but still no solution. Very strange!

Remote installation is the number 1 feature that should work from day one!

And because support cannot help further, i posted this forum thread, wich i really hope the support crew takes seriously as we are paying customers!

@ Anton: may be, but I have no news for 10 days.
so I took a plane and went wordwide to install the agents manually.

But, it's not finished:
after days, hours of trying ALONE to repair this incredible V.11
I become crazy...
- at each reboot, the local machine stole a server licence and others are gone.
- a server makes 2 backups, one behind other.
- a server agent (local) stay in error, so imposssible to create a backup task....

I'll take a hammer!!!!!!!!

@ Anton: may be, but I have no news for 10 days.
so I took a plane and went wordwide to install the agents manually....

But, it's not finished:
after days, hours of trying ALONE to repair this incredible V.11
I become crazy...
- at each reboot, the local machine stole a server licence and others are gone.
- a server makes 2 backups, one behind other.
- a server agent (local) stay in error, so imposssible to create a backup task....

I'll take a hammer!!!!!!!!

If it makes you feel better jo dam, you are not alone! :)
Unfortunally i dont think it will make you feel better.

Everyone has this problem, and still no working solution.

I have run Acronis for two years, and it has worked flawless in over a year... Until 11.

I thought new versions of a product should be better then the previous?

thanks Ulf, but no, I won't feel better and the silence of acronis afraid me.

I go to see the scorpions tonight in Paris,
there, I'll feel better! :)

if the servers won't burn tonight...

jo dam wrote:

I go to see the scorpions tonight in Paris,
there, I'll feel better! :)

Damn, have fun then, would make me also feel better ;)
Maybe Acronis will invite us other guys also to Paris for all the circumstances we have ;)

Hello -

I worked with a level 2 support engineer via webex almost a month ago. He reproduced the issue on our systems and gathered wire shark and msi and acronis logs. All of which I had sent previously. Since then I have heard no new information. There has been no further contact from support. There still is not a solution. Too bad for acronis. It seems I may have access to another product anyway in a short while and they may be loosing my several thousand dollar annual support.

CIS

We are also testing Symantec and StorageCraft ShadowProtect. Let me know if you have some good expiriences with other products ;) StorageCraft ShadowProtect is a great software and working like a charm, no deploy or any other problems, but it's not a realy client server architecture, but they will in the next release. The pricing is just awesome and the "universal restore" pendant is included in the main product and not as a option.

But I still haven't loose the hope that Acronis will fix this annoying bug and keep us as customers. We will see....

Hello everyone,

The same problem is exact. Has established Acronis Backup and Recovery 11 Advanced Server. I try to fill far off the agent and installation comes to an end with a heap of errors. Now I don't know what to do, I should connect to the server about 500 workstations :(