No guarantee - No support from Acronis
I can't get support because the period expired on the day I installed the upgrade.
No guarantee on this product?
I understand that some folks have received refunds upon request.
The Acornis website, as far as I can tell, no longer states that Acronis sells ati with a 30-day money-back guarantee -- anton was silent on the refund question in his response to your post.
Depending on the location in which you purchased the program, there is likely a "Warranty of Merchantability" that applies and which the seller cannot waive or effectively disclaim. A Warranty of Merchantability basically says that product can do what's its proffered for and meets normal standards -- with software, that leaves a lot of leeway. Put another way, under a sales contract, written or oral, there is a guarantee that the item sold is merchantable and fit for the purpose intended. This guarantee arises by operation of law and is in addition to any expressed warranties that are provided at the time of sale. These implied warranties exist to protect consumers who might otherwise pay for products that are not as represented by the merchant.
Read more: http://www.answers.com/topic/implied-warranty#ixzz1Z3tIh600
Acronis itself is headquartered in Russia, which makes things more complicated.
If you pay by a major CC, most allow up to 60 days to contest charges for defective products. Just contact them.
FWIW, if you contest a credit card charge, in most cases, the credit card company will charge the vendor a service fee for investigating the matter regardless of how the matter is resolved.
==> FWIW, if you contest a credit card charge, in most cases, the credit card company will charge the vendor a service fee for investigating the matter regardless of how the matter is resolved.
Right -- and for just a small cost of the license, most vendor's will refund you the money to avoid the issue. Have had to resort to this method only twice, and in both cases, I received a full refund.
I think I know what happened : upon proposal, I purchased 2011 update and, about 3 weeks later, I received a new mail offering 2012. I complained about this, having to buy 2 upgrades in 3 weeks.
Acronis sent me a new key for 2012 for free, but maybe the 2011 support period had gone when I installed 2012 and was not renewed?
Anyway, I had so many problems with 2012 that I switched back to 2011 :
- Post programs start completely invisible and no way to bring them to front. Have to kill the tasks.
- Program incompatible with Paragon Encrypted Disc : once you mount a file as virtual drive, no file can be accessed on any disc. You have to reboot.
- A programs that starts automatically reads plenty of files without releasing the file handles. Lucky you can deactivate the autostart with no consequence (program not useful?).
- I suspect the backup to take significantly longer time than with previous versions. Can not confirm because of the following :
- Deinstallation and reinstallation makes a run time error when I start the program. I tried twice. Now 2012 completely unusable to me.
I recommend not buying this 2012 version that simply does not work.
Thank you for suggesting asking for a refund, but that would not be fair as I paid the upgrade to 2011 that works and not to 2012 that does not.
By the way : your "Notify me when new comments are posted" doesn't work.
There were 5 posts and not a single message.
By the way : your "Notify me when new comments are posted" doesn't work.
There were 5 posts and not a single message.
Check your spam box the notification email might have arrived there or perhaps in your ISP's spam box.
If the above is not the problem, did you select the 'Notify me' option in the thread or from your account? It might make a difference, I don't know; but I have it activated in my account and it works.
Hello all,
Thank you for your comments and valuable help everyone.
For Home products we have 30 days refund policy after the date of purchase. This information is also available on our website:
1. Acronis.com.
2. Acronis.fr.
3. Sales section.
Thank you for your feedback and if you have additional questions please let me know.
Thank you.
I happily stand corrected.
Thaks for clearing that up, Anton.
It is activated for threads and I can't find no such option in my account.
Hi Jean,
I have enabled e-mail notifications in your forum account, please let me know if you are still having this issue.
Thank you.
No more issue with notification messages from the forum.
Thanks.
Just a question about support.
I buy Version xy Build yyyy. This one has 30 day support .
Some month later comes version xy new build zzzz. I have a problem and talk to support. No support, ended 30 days after version xxy buld zzzz.
That's ok supporters?
Hello mbathen,
Thank you for your post.
Since different builds are part of the same program there is no extension of the support period when they are released.
We do offer different support options and if it is a recovery issue we do not charge for support. You can read more about our support options here.
Thank you for your question and I will forward it to our Management team via our Customer Listening System.
If you need additional help please let me know.
Thank you.
I have a similar issue. I purchased an upgrade from Acronis True Home 2009 3 license to True Home 2012 3 license. I have not been able to get the product to activate so it is useless. It is now past 30 days from purchase and I no longer have support or a working product. When I originally put in my serial number and the old serial number it says it was activated but it continually popped up saying the product needs to be activated so I tried again. After three times the product completely stopped working and won't activate.
Thanks,
Galen
Personally I find the idea of 30 day support is a bit funny. The software is always buggy and in the past i've used the support channel to report them (not that they've ever been fixed). But having to PAY to report bugs is a joke.
The company should seriously consider having free email support for anybody with a valid license, it's good customer service. 30 days support says "we don't trust our own product". Alas ATI is the only program I've found to mostly work, and occasionally recover my stuff, even though it's full of bugs, and has horrid support practices, and that's the only reason I pay every year to be ignored by a company.
In Australia we have very strong pro-cosumer laws so I'm surprised ATI can get away with 30 days of support in Oz.
Hello Galen and pro-logic,
Thank you for your comments. I will do my best to help you.
Galen, I was wondering if you could take a look at these two KB articles that can help you with the activation, if not, please let me know:
- Acronis True Image Home 2012: Assigning Installation to Another Machine
- Acronis True Image Home 2012: Activation
pro-logic, we offer additional support options after the initial 30 days of aftersales support have expired and if the issue turns out to be a known problem, in case of PPI we refund it. Just in case, you can always submit your feedback to our Customer Listening System.
Please let me know if you have additional questions.
Thank you.