Can't Backup a VM

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Beginner
Posts: 4
Comments: 1

Hello, i have a problem with a VM. I can't save it. Here are the error message :

First :

Echec de l'exécution de l'opération demandée.
Informations additionnelles :
--------------------
Code d'erreurs : 13
Module : 149
LineInfo : d1ab7fa1e56ec7c6
Champs :
Message : Echec de l'exécution de l'opération demandée.
--------------------
Code d'erreurs : 103
Module : 83
LineInfo : a859dd78cc91dd48
Champs :
Message : Echec lors de l'ouverture de la machine virtuelle ([Storage1] srv44/srv44.vmx).
--------------------
Code d'erreurs : 64
Module : 83
LineInfo : c7610e0a857bedba
Champs :
Message : La tâche en attente 'CreateSnapshot' a échoué. Motif : An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..
--------------------

Second :

La tâche 'Srv44' a échoué : 'Échec de la création de la sauvegarde.
Informations additionnelles :
--------------------
Code d'erreurs : 3
Module : 435
LineInfo : 555b5abba0950053
Champs :
Message : Échec de la création de la sauvegarde.
--------------------
Code d'erreurs : 32786
Module : 114
LineInfo : 28314c961de7d2fd
Champs :
Message : Echec de la préparation pour la sauvegarde.
--------------------
Code d'erreurs : 353
Module : 149
LineInfo : a71592046cb2c5c6
Champs :
Message : Échec de la sauvegarde du groupe.
--------------------
Code d'erreurs : 2
Module : 218
LineInfo : 600f7166ce397de5
Champs :
Message : Une erreur s'est produite lors de l'exécution du moteur de sauvegarde et restauration.
--------------------
Code d'erreurs : 13
Module : 149
LineInfo : d1ab7fa1e56ec7c6
Champs :
Message : Echec de l'exécution de l'opération demandée.
--------------------
Code d'erreurs : 103
Module : 83
LineInfo : a859dd78cc91dd48
Champs :
Message : Echec lors de l'ouverture de la machine virtuelle ([Storage1] srv44/srv44.vmx).
--------------------
Code d'erreurs : 64
Module : 83
LineInfo : c7610e0a857bedba
Champs :
Message : La tâche en attente 'CreateSnapshot' a échoué. Motif : An error occurred while quiescing the virtual machine. See the virtual machine's event log for details..

Many thanks for your help

Wed, 09/28/2011 - 09:54
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 88
Comments: 4769

Hello PEPIN Hubert,

Thank you for your post. I will definitely help you with this issue.

The error in the log "<Message : La tâche en attente 'CreateSnapshot' a échoué. Motif : An error occurred while quiescing the virtual machine. See the virtual machine's event log for details.. >" indicates that the VM could not be snapshotted. In order to check the reasons of this error, please create a quiesced snapshot of this VM from VMware vSphere interface (Right-click on VM->Snapshot and check the box to create quiesced snapshot). This snapshot will most probably fail and the event log in the quest OS of this VM should show the actual reasons for it.

Please get back to me with the event log so that we can take care of this issue.

Let me know if you have additional questions please.

Thank you.

Wed, 09/28/2011 - 11:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 4
Comments: 1

Hello Anton,

I've follow your procedure Go to -> VM -> Snapshot -> and when i can check the box "quiesced snapshot", i can read "(vmware tools installed)".

Solution :

My VM is in Server 2008 R2, before i was with Vsphere 4.1, and Vmware Tools were on the 4.1 version.
Now i'm in ESX 5.0, and i've just update Vmware Tools and it works.

Many thanks for your help.

Wed, 09/28/2011 - 13:16